GoPupSocksReviews of gopupsocks.com

The socks are cute, but the material and the shape of sock is horrible. Not comfortable, not made to have a "fit" and have a weird seam down the side of the foot. Was ordered on December 3rd, not received until January 4th. They didn't "travel the world to find the best yarn", they used an uncomfortable polyester. This was supposed to be a fun gift for my daughter and I am totally disappointed!

Over 40 days, no product has arrived, tracking number not valid, awful customer service, don't waste your money.

the mask is just not good

Couldn't tell you the quality of it because I haven't even received it. Ordered on Dec 1st it is now Jan 4.

I ordered two pairs of socks. One arrived correctly, while the other had the wrong picture printed on them. It took over 5 days and multiple emails to even hear back form the company. Then, it took multiple tries to hear from them after my second email. The process for confirming that I got the wrong order (taking pictures and sending them, as well as pictures of my original order form) was tedious. Again, it took days to hear something. After this, they wanted to resend the product, but I asked for a refund. Again, they eventually came through with the refund, but it took well over a week. I had actually given up hope and thought I would just have to eat the money. This company did not seem prepared to take care of my customer service needs. I will not order from them in the future.

I made my order almost 2 months ago and it's just now in transit. Wasn't even shipped until Christmas, and ironically it was supposed to be a Christmas present. I paid $60 for 2 stupid pairs of socks with pictures of cats on them AFTER the holiday discount (because apparently I'm an idiot) and the least they could do is get these things to me on time. What's their response? "Sorry, we'll give you a 50% off coupon if you still want your items, " As if I'll ever buy from them again. Screw Pupsocks - I'd sooner light my money on fire next time.

This was a terrible experience. Arrived after Christmas (despite getting email saying it was doing to arrive before). Wrong photos on socks and really low quality so they are not for wearing. Contacted company several times and no response. Got an automated response saying this is unprecedented times but then saw they sent this out every Christmas as they ran into the same issue.

Poor Service & Delivery: The order was placed on November 23. The status of the order has shown up as "In Production" since that time. I sent an email requesting update on order on Dec 10 and I didn't get a response until Dec 18 with no new information other than it's "In Production". I was told that any order placed before Dec 11 was being prioritized but without any further info. I sent a subsequent email requesting further information on Dec 21 and to date have not received any feedback. This was supposed to be a birthday gift on Dec 18th which was missed. Also missed a chance to be a xmas gift. I would say, overall, that this has been a poor experience both in terms of wait time clearly but also in terms of responsiveness and overall customer service. I would cancel this order if your site provided some means to do so. I certainly will not be ordering anything else from PupSocks nor will I recommend it to anyone that I know.