GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi Molly, Thank you for your review! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. After looking into your order specifically, we see it was indeed delivered. If you have any questions or concerns in the future, feel free to email us at [email protected]! We appreciate your business. Kind Regards, The FaceSocks Team Shae🐾

Response from GoPupSocksApr 28, 2021

Hi Stacey, Thank you for your review! We are very sorry to hear that your order arrived incorrectly. We are, however, glad to confirm that a resolution has been provided for you via email, and that your corrected order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 28, 2021

Hi Kris, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 28, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that correspondence outside of our automated emails was provided, and that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 28, 2021

Hi there, Thank you for your review! We are very sorry to hear that you received the incorrect order upon receiving your parcel. We are, however, very glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your corrected order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 28, 2021

Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner. We truly appreciate your most honest feedback and will continue to grow and improve our products and services because of it. We are saddened to hear that your order had to be canceled! Unfortunately, per our company's cancellations/returns policy, any order canceled 3 hours after being placed is subject to our non-refundable $9 customization fee per item, as orders are moved into production immediately after the order is placed. Please do not hesitate to reach out to our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 28, 2021

Hi there, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.