GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi Stephanie, Thanks for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Marilyn, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered tremendously. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 8, 2021

Hi Kelly, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Monika, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected]. Include my name in the subject line, and I will personally make sure that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Makenzie, Thank you for your feedback! We do apologize for the order issues you experienced with your previous order. We strive for exceptional quality and hate that we dropped the ball with your special order. After looking into your order, it looks like we extended a solution for you via email. We appreciate your patience and business! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 8, 2021

Hi Peter, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback very seriously and will try to be more transparent with our shipping details. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 8, 2021

Hi, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback seriously and will try to be more transparent with our shipping details. We are glad to see your order was delivered. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐩