GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi Destinyanne, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we deeply apologize. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback very seriously. After taking a look into your issue, I see we reached a solution, and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 8, 2021

Hi Marc, Thank you for your feedback! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. In order for us to improve as a company, we take your feedback very seriously. Please email us directly at [email protected] if you have any additional feedback or concerns. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Stacey, Thank you for your feedback! We are completely saddened you didn't have an overall good experience ordering from us. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence because you, in fact, did reach out to us, and we dropped the ball. Since we are a web-based company, we do not offer a phone number at this time. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers in the near future. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 8, 2021

Hi Danyon, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your socks and mask. In order for us to improve as a company, we take your feedback very seriously. Please email us directly if you have any questions or concerns. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae🐩

Response from GoPupSocksSep 8, 2021

Hi Steven, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. We would also like to apologize to you for the lack of better correspondence. We know it can be frustrating when you don't receive what you ordered in a timely manner. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Michael, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Kristina, We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! There must have been a mishap during our fulfillment process in regards to you receiving the wrong pair of custom socks, and for that, we apologize. Upon further research, I see we never came to a solution. Please keep an eye out for an email from our team! We appreciate your business and patience. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 8, 2021

Hi Matt, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, we do see where your custom order was delivered. I know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae 🌼