customer
Disappointed in quality and fit of socks
I ordered 4 pairs of PupSocks for Christmas gifts. It took a long time to get the socks, and I was very disappointed when they arrived. The fit and quality of the socks is terrible. They don’t stay up, and the material is strange-not soft or natural feeling. I ordered a 5th pair for my daughter from a different company on Amazon. They were half the price and came before the Pup socks, even though I ordered a couple weeks after. The quality and fit of the Amazon socks are much better, too. Even though I was very disappointed in the PupSocks, the customer service seems genuine and sincere. I just hope I helped some animals in need.
Response from GoPupSocksSep 8, 2021
Hi Jane, Thank you so much for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We strive for exceptional quality and hate that we dropped the ball with your special order. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback very seriously. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team 🐾