GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hi there Ariana I'm very saddened to see the experience you went through and we apologize for the inconvenience this may have caused you. I do see that we reasoned with you in regards to your delayed item, via email. I hope you were able to eventually receive your customed product. Our company extends an apology for this situation you went through. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Aaron We really appreciate your review. This really helps our company improve our products and services. We apologize for this experience you went through with us and for the inconvenience it may have caused you. I went back to look at the system and check if we have resolved the issue and it looks like we did by doing a replacement for you. I want you to know, Aaron, that we care for our customers and appreciate their business. We would love it if you give us another opportunity and have a better experience the next time you shop with us. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Diana We are saddened to see that the material of the custom product didn't meet your expectations. Also, we apologize for sending the wrong size out to you. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but still wearable. I did see that the issue was resolved by checking back into the system. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Diana, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Joel I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Joel. This helps us improve our company and services. I did check the system to see if the issue was fixed and it seems that it was resolved. Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Larissa I'm saddened to see that you have not yet received your custom product. Our company extends an apology and would like to fix this issue. Please keep an eye out for a follow-up email regarding this situation. If you have any questions or concerns, please contact us via email at: [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Mick, I'm very saddened to see that you went through this experience with us. Our focus is to always make our customers happy and for them to receive their delivery in a timely manner. I did check the system to see if the issue was resolved with and it seems that it has. Our response team did meet your needs. We hope that you give us another opportunity and have a better experience the next time you shop with us. If you have any questions or concerns, please contact us via email at: [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Martyn We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Martyn, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 8, 2021

Hi Randal, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! You in fact did reach out immediately after the order was placed. With that said, please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team Shae 🐶