GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The FaceSocks Team Dan P.

Response from GoPupSocksSep 8, 2021

Hello there Moon I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Moon. I also want to mention, due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 8, 2021

Hello there Lindsey We really appreciate your review. This really helps our company improve our products and services. We apologize for this experience you went through with us and for the inconvenience, it may have caused you. I do see that we replaced your customized product and am glad we can resolve the issue for you. We hope that you are enjoying your personalized product Lindsey, also, we are very happy to see that you loved the quality. I want you to know, Lindsey, that we care for our customers and appreciate their business. I'm glad we got to fix the issue and we are hoping you are enjoying your custom-made product. We would love it if you give us another opportunity and have a better experience the next time you shop with us. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Nick We apologize for the inconvenience this particular situation may have caused you. I do see that a solution was provided by our service agents. I do ask that you give us another opportunity to pup your socks off. Hoping that you have a better experience the next time you shop with us. If you do have any questions or concerns, email our experts at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Robb We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. For this trouble, I want to offer you a 15%OFF on your next purchase with us. Just use the discount code: KEEPITAWESOME15 on your way to check out. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Leo I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do see that we sent you an email resolving the issue. I do appreciate the time you took to give us your feedback Leo. I do want to mentions that due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Kristen We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. For this trouble, I want to offer you a 15%OFF on your next purchase with us. Just use the discount code: KEEPITAWESOME15 on your way to check out. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Veronique I apologize for this experience you went through and for any inconvenience, this may have caused you, Veronique. We do receive a high volume of emails and respond to them accordingly from previous to up to the minute. I do see that we fixed your issue by doing a replacement for you. I'm happy we were able to resolve it and hope you are enjoying your custom product. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected]