GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 8, 2021

Hello there Mathieu We do apologize for the situation you went through and the inconvenience it may have caused you. We do strive for our customers to get their correct customized product in a timely manner. Please keep an eye out for an email we sent you in regards to this situation. If you do have any questions or concerns. Please email us at: [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Tara We really appreciate your review. This really helps our company improve our products and services. We apologize for this experience you went through with us. I went back to look at the system and check if we have resolved the issue and it looks like we did do a replacement for you. I want to apologize for the inconvenience it may have caused you. I want you to know, Tara, that we care for our customers and appreciate their business. I'm glad we got to fix the issue and we are hoping you are enjoying your custom-made product. We would love it if you give us another opportunity and have a better experience the next time you shop with us. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Kendall I apologize for this experience you went through and for any inconvenience, this may have caused you, Kendall. We do receive a high volume of emails and respond to them accordingly from previous to up to the minute. I do want to mention, due to COVID-related delays and it being the holiday season, the time frame was extended more than we anticipated. We are committed and work tirelessly to meet our valued customer's needs and getting things right. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Alison We are saddened to see that the quality of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me Alison, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Kate We do apologize for this particular situation you had to experience and it is our intention to deliver the correct item to our valued customers in a timely manner. I did look back into the system to see if this issue was dealt with and thankfully, it seems that it has. I appreciate your patients and hope you have a better expereince the next time you shop with us. If you have any questions and concerns, please email our service agents at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Patricia We apologize for the delay with the custom product you received. Rest assured, we have been working tirelessly to help and assist our customers. I did go back to our system to check if the problem was handled, I am happy to say that it was resolved. We really appreciate your feedback. Thanks to our customer's reviews, our company becomes better and stronger. We appreciate and value your business Patricia and hope you have a better experience next time you shop with us. If you have any questions or concerns, please give our A1 Customer service team a woof at [email protected]

Response from GoPupSocksSep 8, 2021

Hello there Ivana I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Ivana. I do want to mention, due to the COVID-related delays and it being the holidays, the time frame was extended. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a wooftastic day!

Response from GoPupSocksSep 8, 2021

Hello there Paulina I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Paulina. Also, due to the COVID-related delays and it being the holidays, the time frame was extended more than we expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected] Have a puptastic day!