GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 9, 2021

Hi Sharon, Thanks for your review! I am terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. . Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you. Sharon, Have a wonderful day! The PupSocks Team Betsy

Response from GoPupSocksSep 22, 2021

Hi Diane, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for international orders. We would also like to apologize to you for the lack of better correspondence on our end. We take your feedback extremely seriously in order to improve our shipping practices. After looking into your order, I see it was indeed delivered. Please email us at [email protected] if you have any additional concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 9, 2021

Hi Stephen, Thanks for your review! I am terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. With that, we would love to extend a special promotion to you on your next purchase. At checkout, please use code Trust20. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you and again Stephen thank you for your order and patience. The PupSocks Team Betsy

Response from GoPupSocksSep 9, 2021

Hi Jackson, Thank you for taking the time to write a review! I do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempt, however, I would like to reach out with a resolution at this time. Please respond back to this email and I will be able to help you. We appreciate your business and thank you for your honest feedback. The PupSocks Team Betsy

Response from GoPupSocksSep 9, 2021

Hi Gary, Thanks for placing an order with us. I am terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. I wanted to ensure that your order issue has been resolved. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. And Again Gary, thank you for your order and I hope you have a awesome day!!!!!! The FaceSocks Team Betsy

Response from GoPupSocksSep 9, 2021

Hi Liisa, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. It looks like we did a reprint on the pup blanket and did mask in replacement for the socks . If you have any other questions or concerns Liisa, please feel free to email us at [email protected]. Thank you and have a wonderful day! The Pupsocks Team Betsy

Response from GoPupSocksSep 9, 2021

Hi Shay, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy

Response from GoPupSocksSep 9, 2021

Hi Ethan, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you again for the order and the feedback. I hope you have a awesome day!!! The PupSocks Team Betsy 🐾