GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Jan 5, 2021
Still not received my order
Still not received my order
Response from GoPupSocksSep 9, 2021
Hi Ian, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that your order was delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. And Ian have a wonderful day!!! The PupSocks Team Betsy 🐾
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Felipe Y.
Jan 5, 2021
Socks are not comfortable and don't fit…
Socks are not comfortable and don't fit well at all. The picture quality of my dog was not at all what I expected and didn't look like her at all. It turned more cartoonish than anything. Do not recommend.
Response from GoPupSocksSep 9, 2021
Hi Felipe, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you again Felipe for your order and feedback. Have a awesome day! The Pupsocks Team Betsy
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Farhad
Jan 5, 2021
Poor Experience
Item was ordered over four weeks ago (Dec 8) as a Christmas gift. Still has not arrived. Very dissatisfied. Will never order from this site again.
Response from GoPupSocksSep 9, 2021
Hi Farhad, Thanks for your review! I am terribly sorry for the delay in receiving your previous order due to an unforeseen transit issue; especially around Christmas time. We strive to deliver the best service possible and we are disappointed that we didn't exceed your expectations. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. Please Feel free to contact us directly with any additional comments, questions, or concerns at [email protected]. Thank you again Farhad for the review and please have a great day! The PupSocks Team Betsy🐾
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customer
Jan 5, 2021
Ordered an item over 2 months ago as an…
Ordered an item over 2 months ago as an Xmas gift still haven’t received. B.S SCAM if you ask me.
Response from GoPupSocksSep 9, 2021
Hi Kathryn, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you again Kathryn for the order and the feedback. Have a great day!!!! The PupSocks Team Betsy
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Heather R.
Jan 5, 2021
Still not delivered
Still not delivered
Response from GoPupSocksSep 9, 2021
Hi Heather, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. I hope you have a wonderful and purrrfect day! Thank you. The PupSocks Team Betsy😽
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Kaye
Jan 5, 2021
Do not order from pupsocks!
I had (and continue to have) the worst experience with pup socks. I ordered a Christmas present in November for a Christmas gift and the gift never arrived. As I’ve tried to contact pupsocks, I rarely got response and when I did (only via email... there is no phone number), they blamed USPS and refused to refund my purchase. They only offered a store credit minus $9 for the custom order. The customer service is terrible and their business ethic is awful. I will not recommend them to anyone and will never purchase from them again. I’ve filed a claim with my bank. This continues to take tons of time and frustration. Don’t order from this company. I never write bad reviews. I love supporting small businesses, but I fear others will have the same experience I had and wish I would have known.
Response from GoPupSocksSep 9, 2021
Hi Krystal, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business. Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. I hope you have a wonderful day!!!! The PupSocks Team Betsy 🌸
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Disappointed M.
Jan 5, 2021
Great idea, poor execution.
I was so excited about this Christmas gift for my family after reading such great reviews. Unfortunately, the socks were of terrible quality. They don't have a heel built into them; this is a simple plastic-y tube sock that has a black triangle where the heel is supposed to go, which then makes the fabric bunch up on the front of the foot as the pattern is not really meant as a real sock. The tube is unshaped, so the toes are loose and the tube is SO. TIGHT around the ankle and calf. Note: my five family members (three older teens and an adult) are all very tall and have a slim build, so size would not have been an issue. I ordered the correct foot size for each person. The very TIGHT fit makes these unbearable to wear on slender calves. And even if they DID want to wear them, the photo of the pup's face becomes so stretched out and distorted on the ankle and calf that it ruins the desired effect. I spent $125 on socks that were supposed to be the best and most sentimental gift they received this year, only to throw them in the garbage. I have four disappointed kids. :( Really great idea, very poor execution. I'm sorry pupsocks, but this one missed the mark. Maybe the blankets are better?
Response from GoPupSocksSep 9, 2021
Hi Amy, Thank you so much for your feedback! I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. Also we strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Thank you again Amy for your order and the feedback as well. I hope you have a great day! The Pupsocks Team, Betsy
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customer
Jan 5, 2021
Ordered for Christmas present....still…
Ordered for Christmas present....still haven't seen my order. ):
Response from GoPupSocksSep 9, 2021
Hi Alicia, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy
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