GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 9, 2021

Hello there Zac We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksMay 21, 2021

Hi Vanessa, Thank you for your review! We are saddened to hear that you experienced delays while awaiting the arrival of your order, in addition to being unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksSep 9, 2021

Hi Stephanie, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy 😽🐾

Response from GoPupSocksSep 9, 2021

Hi Michelle, Thanks for your review via Trustpilot. I want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, we would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! Again Michelle thank you for the review and the order. Have a wonderful day! The Pupsocks Team, Betsy

Response from GoPupSocksSep 9, 2021

Hi Matt, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you again Matt for your order and feedback. Have a perfect day!! The Pupsocks Team Betsy 🐾

Response from GoPupSocksSep 9, 2021

Hi Walter, Firstly, we'd like to extend our apologies that your confidence had been lost due to your custom order not arriving in the time frame anticipated. As stated on our website in our FAQ's international orders can take up to 20 business days. During the holidays it is very possible to experience transit delays. With that said we hope that your family did enjoy your custom-made gift idea and look forward to the opportunity to meet your expectations the next time around. Please email us directly at [email protected] for any additional assistance. We are happy to help. The PupSocks Team Betsy

Response from GoPupSocksSep 9, 2021

Hi Tamara, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see the order was delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions ,or concerns at [email protected]. Thank you. The PupSocks Team Betsy🐾🐾