GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 9, 2021

Hello there Gracie, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I did check the system to see if it did in fact get checked out from our facility and on its way. We sent you an email notifying you about your package. I do appreciate the time you took to give us your feedback Gracie. Also, due to the COVID-related delays and it being the holidays, the time frame was extended way more than we anticipated. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 9, 2021

Hello there Joann We really appreciate your review. This really helps our company improve our products and services. We apologize for this experience you went through with us and for the inconvenience it may have caused you. I went back to look at the system and check if we have resolved the issue and it looks like we did by doing a replacement for you. I want you to know, Joann, that we care for our customers and appreciate their business. I'm glad we got to fix the issue and we are hoping you are enjoying your custom-made product. We would love it if you give us another opportunity and have a better experience the next time you shop with us because we love doing things right and improving. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 9, 2021

Hello there Giles We are saddened to see the experience you went through with us and want to apologize for the inconvenience it may have caused you. I did, however, look back into the system to see if the issue was resolved and it seems that we did. I hope you are enjoying your custom product that you received and do ask you to please give us another opportunity to pup your socks off. We do value your business. if you have any questions or concerns, please email our experts at: [email protected]

Response from GoPupSocksSep 9, 2021

Hello there Tessa We are saddened to see you went through this experience with us and do apologize for the inconvenience it may have caused you. I wanted to check if this issue was resolved by looking back into the system and I'm happy to say the issue was fixed. We do ask if you would please give us another opportunity to pup your socks off and have a better experience the next time you decide to shop with us. We greatly appreciate you feedback which we do take it serious and into account. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 9, 2021

Hello there Peyton I apologize for this experience you went through and believe me, Peyton, it is our intention to deliver the best service for our customers. We are a completely a web-based company and we do respond to our high volume of emails we receive every day the best possible way our service agents can. Emails are responded accordingly from the latest date to up to the minute. We are more than happy to answer any questions or concerns our customers have. We do appreciate the feedback because this helps our company improve our products and services. If you have any questions or concerns, please contact us via email at [email protected]

Response from GoPupSocksSep 9, 2021

Hi Charles, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy

Response from GoPupSocksSep 9, 2021

Hi Meghan, Thank you so much for reaching out to us! We are saddened to hear that you were displeased with your order. We value you and appreciate your honesty. We will use this feedback to improve in the future. We want to ensure that our customers are happy so at this time we can offer 2 options. Option 1: We can issue a refund in the form of a store credit. Option 2: We can issue a replacement in the form of 2 custom FaceMasks since the socks weren't your favorite item on our website. Please confirm how you would like to proceed and we will move forward with the resolution of your choice. Looking forward to hearing from you soon. The Pupsocks Team, Betsy