Took just over 3 weeks to get my order, missed Christmas day and when it arrived it had a picture of a random dog, not ours. I've attempted contact to resolve with several methods and haven't gotten a response. Avoid!!!
Response from GoPupSocksSep 9, 2021
Hello there Bryan,
We really appreciate your review. This really helps our company improve our products and services. Our company extends a sincere apology for this experience you went through with us and for the inconvenience it may have caused you Bryan.
I went back to look at the system and check if we have resolved the issue and it looks like we did. I want you to know, Bryan, that we care for our customers and appreciate their business.
We would love it if you give us another opportunity and have a better experience the next time you shop with us.
If you have any questions or concerns, please contact our service agents at
[email protected]
CU
customer
I did not received my order yet.
I did not received my order yet.
Response from GoPupSocksSep 9, 2021
Hello there Stephanie
We want to extend our sincere apology for the inconvenience this particular situation may have caused you.
I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item.
We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter.
If you have any questions or concerns, please contact our service agents at
[email protected]
AL
Alex
I am waiting my package since 24th…
I am waiting my package since 24th november and nobody knows where is it or whats going on. All the information I can find is covid problems.
Response from GoPupSocksSep 9, 2021
Hello there Alex,
I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I did take a look at the system to check about your order and we did send you an email saying it was in transit. We hope you are enjoying your custom product and we greatly appreciate the time you took to give us your feedback Alex.
Also, I do want to mention, due to the COVID-related delays and it being the holidays, the time frame was extended more than we anticipated. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us.
If you have any questions and concerns, please contact our A1 quality customer service agents at [email protected]
CU
customer
I still haven't received them.
I still haven't received them.
Response from GoPupSocksSep 9, 2021
Hello there Christine
We want to extend our sincere apology for the inconvenience this particular situation may have caused you.
I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item.
We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter.
If you have any questions or concerns, please contact our service agents at
[email protected]
JK
JULIE K.
Product never received
Product never received - I will never purchase this product again. I ordered two set of socks on the 23rd of November and have still not received the product. They did send me a "mockup" of what they might look like should I ever receive the product, however I only received a mockup of one set of socks. Despite requesting an update on the second set, and a number of enquiries of where my orders actually are I have not received any response or update on shipping. I am now going to put my energy into requesting a refund and alerting others to the incompetence of their order handing process.
Response from GoPupSocksSep 9, 2021
Hello there Julie
We want to extend our sincere apology for the inconvenience this particular situation may have caused you.
I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item.
We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter.
If you have any questions or concerns, please contact our service agents at
[email protected]
TR
Trey
Sizing Issue
Ordered a medium pair. Quality was great, but the socks I received looked like they were XL. Did not fit the intended recipient. Closer to a Christmas stocking it was so large.
Response from GoPupSocksSep 9, 2021
Hello there Trey
We are saddened to see that the size of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn accordingly to the recipients feet.
We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Trey, our main focus is to make our customers happy and for them to have a memorable gift.
We value and appreciate your business.
If you have any questions or concerns, please contact our experts at
[email protected]
DA
Dante
Worst gift I’ve ever been dumb enough to purchase
I’ve now written 5 times asking for a refund. The only response I’ve received is to the first email and it was a canned reply blaming the post office for the delay I was experiencing. My email wasn’t about a delay. The picture on the socks could be a giraffe, could be a t-Rex, could be the picture I submitted, cannot tell because it is so blurry and low quality. The socks are not socks at all, just a tube of extremely cheap material with a black section sewn in sort of close to where the heel should be. I’m so disgusted with this product but even more disgusted with their choosing to ignore my emails. This company steals your money while they hide behind the facade of we care about and donate to animals. Don’t fall for it! Take your $30, buy some good socks, frame a picture of your pet and donate a few bucks to a shelter directly and leave these thieves out of the equation.
So eight months later I receive a reply from these criminals with a myriad of excuses but no accepting of responsibility for their horrible quality and lack of response. No accountability whatsoever. Refund my money you thieves, I received zero percent of what I paid for. I double down 100% on previous review and encourage everyone as strongly as possible: DO NOT SPEND A PENNY WITH THESE CRIMINALS!!!!!! Your main focus is to make sure your customers are satisfied? 😂😂😂😂. What a joke you are.
So now, after eight months, actually nine months plus because I ordered these in November of 2020 for a Christmas gift, you’re saying the quality of my photo is the issue? 😂😂😂😂😂 You folks got a lot of balls I’ll give you that. Of course at no time in the prior nine months has this ever been mentioned, actually you haven’t even replied to my repeated attempts at resolution. Like all good criminals you’ve learned rule 1, deny, deny, deny, deny. I wouldn’t take another pair of “socks” from you if you hand delivered them with lunch. I’m fully deserving of and want a full refund, nothing more, nothing less. Funny, in B school we were required to take business ethics courses. Obviously you either did not attend university or your requirements were a little less ethically based. I hope you’re quite proud of the $30 you’ve stolen from me.
Response from GoPupSocksSep 9, 2021
Hello there Dante
We are saddened to see that the material and image of the custom product didn't meet your expectations. We apologize for the inconvenience this may have caused you. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being a special novelty item that can also be worn with pride.
After looking into our system, we see that the attempt to provide a resolution was made, however, as a completely web-based company, we require a photo to understand your order issue. We do believe a different photo would improve the print results on your product. We are happy to provide a replacement option. Please contact our team for further assistance at [email protected].
The PupSocks Team
Autumn 🌻
CU
customer
DO NOT BUY
The socks literally felt like two pieces of gross fabric put together. They were not comfortable, cute, or funny. Honestly a really disappointing experience. I reached out to the company and they still have no responded. I would like my money back.
Response from GoPupSocksSep 9, 2021
Hello there Rachel
We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. I did check the system and it seems that we sent you an E-mail regarding your issue and we never got any correspondence from you.
Also, we are a completely a web-based company and we do respond to our high volume of emails we receive every day the best possible way our service agents can. Emails are responded accordingly from the latest date to up to the minute.
We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Rachel, our main focus is to make our customers happy and for them to have a memorable gift.
We value and appreciate your business.
If you have any questions or concerns, please contact our experts at
[email protected]
