GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 9, 2021

Hi S R, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. I noticed you are in the UK and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 9, 2021

Hi Mark, Thank you so much for your feedback! It was never our intention to send you someone else's custom gift. We are terribly sorry for the fulfillment mishap with your previous order. In order for us to improve as a company, we take your feedback extremely serious. After taking a look into your issue, I see we extended a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 9, 2021

Hi C B, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae 🌼

Response from GoPupSocksSep 9, 2021

Hi Ian, Thank you for your feedback! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected. Upon further research, I see your order was delivered. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 9, 2021

Hi, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team 🐾

Response from GoPupSocksSep 9, 2021

Hello there Jenn, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I did check, the system to see if the issue was resolved and I'm glad to see that you received the customized product but I'm very sorry for the delay. I do appreciate the time you took to give us your feedback Jenn. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. I do want to mention, we do respond to our high volume of emails we receive every day the best way our agents can. Emails are responded accordingly from the latest date to up to the minute. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 9, 2021

Hello there Nils, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I did check the system to see if the issue was resolved and gladly, I do see that you were able to receive the customized product but very sorry for the delay. I do appreciate the time you took to give us your feedback Nils. I do want to mention, due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]