Received the wrong socks with someone else’s pet. It was supposed to be a Christmas present for my husband and arrived late. I reached out to customer service with no response. I really wanted to like this company.
Response from GoPupSocksSep 9, 2021
Hi AddyRae,
Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. I also would like to apologize for the poor correspondence on our end. After taking a look into your issue, I see we sent a replacement order. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience!
Best Regards,
The PupSocks Team
Shae 🐩
JK
Jody K.
Shipping took forever, incorrect socks sent, crap quality!!!
Ordered socks November 27th, FINALLY received the socks intended as Christmas Gifts January 5th, and my order was incorrect. 2 pairs out of 3 were correct, 1 pair was wrong...a cat, when I ordered a dog.
Also, the fit is awful!!! I wore for 3 minutes and already slouching on the calf, and stretched out. Material is cheap, and feels gross, definitely not made from quality materials. Not worth what I paid, and I’m embarrassed to give these overly expensive crappy socks as gifts.
Wouldn’t recommend these socks to anyone!
Jody Kelly
Response from GoPupSocksSep 9, 2021
Hi Jody,
Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we were sent a replacement order. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience!
Best Regards,
The PupSocks Team
Shae 🐾
CU
Customer
Ordered Nov 7
Ordered Nov 7, 2020 for Christmas presents, still have not received.
I hope they are atleast nice when they arrive.
Response from GoPupSocksSep 9, 2021
Lisa,
We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). After looking into your order specifically, I can not confirm if your package was delivered. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. We appreciate your business and your patience!
Best Regards,
The PupSocks Team
Shae🐶
CU
customer
Yuck
Yuck. Wish I could get my money back. These socks are made out of some thick very elastic material. They are not comfortable or breathable. Remind me of compression socks I had to wear when I was pregnant. Also have big square toe that is baggy. Only thing I like is my dogs face.
Response from GoPupSocksSep 9, 2021
Hi Victoria,
Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempts in reference to the quality of your order. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you.
Best Regards,
The PupSocks Team
Shae 🐾
JA
JAMES
A terrible company!
Pup Socks says they produce things fast, because orders are in production in less than one day (this is why they don't allow cancelations.) My order sat in production for nine days with no progress.
With Christmas fast approaching, I tried to get a status update or cancel. My email was answered by an autoresponder that said I’d get a personal response in three days. It never came. I emailed again. No response at all. Ever. Four attempts to get an update were all met with silence.
My credit card charge showed a phone number. I called it. That went to some completely different type of business. There was no way to speak to anyone.
I had to buy something else to replace my PupSocks gift for Christmas.
My order finally arrived late. Half of it was missing, never shipped.
In the end, I got an autoresponder email from the CEO blaming the post office for his company’s problems. The post office isn’t the one that doesn’t produce orders, doesn’t answer emails, and ships half the product. That didn't stop the CEO from blaming the post office for his failure to complete my order, answer an email, or provide any customer service. He accepted no blame.
There’s just no integrity here, no customer focus. A perfect example of how NOT to do business.
While I waited to get a status update on my order, I received two different emails encouraging me to place an additional order, guaranteeing delivery in time for Christmas. Unable to keep up with their workload, they were still trying to gain new business before fulfilling existing commitments. That’s unethical.
I won’t do business with this company again
Response from GoPupSocksSep 9, 2021
Hi James,
Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback very seriously and will try to be more transparent with our shipping details. We value you as a customer and hope we can create a better experience for you in the near future. With that said, please lookout for an email from our team. We appreciate your business and patience!
Kind Regards,
The PupSocks Team
Shae 🐶
CA
Cathy
Awful customer service
Awful customer service.
I will never purchase from pupsocks again.
Response from GoPupSocksSep 9, 2021
Hi Cathy,
Thank you for your feedback! We would like to apologize to you for the lack of better correspondence. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected].
Best Regards,
The PupSocks Team
Shae 🐶
CU
customer
Order never received
I don't know why I received an invitation to review. I ordered the item for a Christmas gift and it never arrived.
Response from GoPupSocksSep 9, 2021
Hi Alisha,
We are terribly sorry you didn't receive your order in the timely manner as expected. Due to COVID shipping guidelines, your delivery expectation window was altered. We appreciate your feedback in order to better ourselves as a company and how we communicate with our customers about their custom products. We are pleased to see we reached a solution via email. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected].
Best Regards,
The PupSocks Team
Shae 🐶
CU
customer
Ordered socks for my mother for…
Ordered socks for my mother for Christmas on Nov 24th. It is now Jan 5th and I still haven't received them. I understand shipping is behind right now but when I emailed customer service to inquire about my order they didn't even respond. Will not buy from this company again. I do not mind waiting but the fact that I didn't even get a response was pretty unprofessional.
Response from GoPupSocksSep 9, 2021
Hi Tracy,
Thank you for taking the time to write a review. We do apologize for the order issues you experienced and for the lack of communication on our end. We strive for A1 quality and hate that your special order did not reach you in the time frame you expected. Our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. While looking into your order, it looks like it was delivered. We are customer-focused and want to keep you happy. Please visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business!
Kind Regards,
The PupSocks Team
Shae 🐶
