GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 8,662 reviews with 1 star · Clear filters
customer
Order was damaged and company will not respond to my inquiries.
Response from GoPupSocksSep 9, 2021
Hi Ashley, Thank you for your feedback! There must have been an unforeseen mishap in transit that lead to your package being delivered opened and for that we apologize. After looking into your order, I'm glad to see a replacement order was sent. We appreciate your patience and business! Kind Regards, The PupSocks Team Shae 🐶
customer
Never actually received my order
Response from GoPupSocksSep 9, 2021
Hi Rebecca, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶
customer
Ordered a few months ago, still have not come in, reached out via email about a week ago to see what was going on with no response except for an email asking me to rate their service, so thats an easy 1-star from me.
Response from GoPupSocksSep 9, 2021
Hi, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID international shipping guidelines, your delivery expectation window was severely altered and for that, we apologize. We wanted to ensure that your order issue has been resolved, however, we can confirm if the order was delivered. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae🐶
Kate L.
The socks were straight tubes of polyester. Not formed or fit for real wear. They came a week after Christmas so not at the time promised at all. The dog face was a good likeness to my sons dog but other than that it was a complete waste of 30$!!!
Response from GoPupSocksSep 9, 2021
Hi Kate, Thank you so much for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We strive to always find and use the best materials when crafting our Socks but dropped the ball with your order. In order for us to improve as a company, we take your feedback extremely serious. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶
Jason
Update Nov 20, 2021, Edit: I was eventually sent ONE of the two masks i ordered with my pet’s image on it. But many months later, with no communication or refund from the company (aside from their reply below, 9 months later!). I again advise potential customers to STEER CLEAR of this company and their products. Original review, Jan 5, 2021: They sent me the wrong product - masks with random cats and dogs, rather than my pet cat. The mock-up the emailed had the correct photo, but what they sent had nothing to do with the mock-up. After sending the wrong product, they make it extremely hard to get in touch by phone or email. I will amend this review IF and when they correct my order — but so far, this appears to be a fraudulent company that has no interest in satisfied customers — they are only interested in theft of your money.
Response from GoPupSocksSep 9, 2021
Hi Jason, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae 🐶
F.C
Beyond disappointed with your company, as I ordered a pair of socks in November for my fiancé for Christmas and not only have they still to this day (jan5) not arrived but I’ve received no email updates or replies back to my email enquiries due to “being busy as a result of Covid” Was excited to support your company but now I just have a bad taste in my mouth, will not recommend your company and have paid you a high price for a pair of socks that I will likely never receive. Frustrated and annoyed non returning first time customer.
Response from GoPupSocksSep 9, 2021
Hi Fiona, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. After looking into your order, I see it was cancelled because it was incomplete. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. Please feel free to email us directly if you have any additional concerns at [email protected]. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐶
Ashley
Received the wrong order with someone else's dogs on both blankets I ordered. After numerous emails I have yet to hear back from the company. The wrong blankets were received over 2 weeks ago and my Mom and best friend are still waiting to receive their Christmas presents.
Response from GoPupSocksSep 9, 2021
Hi Ashley, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae 🐶
customer
Ordered over a month ago. Never got the product. Asked for refund and they won’t answer
Response from GoPupSocksSep 9, 2021
Hi Sara, I sincerely apologize for the poor correspondence on our end. In order for us to improve as a company, we take your feedback extremely serious. COVID affected our shipping timeframes tremendously. After taking a looked into your issue, I see we reached a solution and your replacement order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team
