GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Kelly L.
Did not receive.
Response from GoPupSocksSep 9, 2021
Hi Kelly, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we are glad to see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶
customer
Ordered in November and is now January and the socks still have not arrived and no response to multiple emails
Response from GoPupSocksSep 9, 2021
Hi Thomas, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. After looking into your order, I'm glad to see your order was indeed delivered. Please email us at [email protected] if you have any additional questions or concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae 🐶
STP
I have yet to revive my product. I was sent two incorrect blankets. I’ve contacted the company multiple times and have yet to receive a refund
Response from GoPupSocksSep 9, 2021
Hi Shelia, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐶
Alice R.
Absolutely shocking and experience with this company, I ordered socks at the beginning of November at the end of December they had still not arrived and I complained to customer services it took them several days to reply to my complaint. They told me my product had been lost almost a month prior to this conversation and they hadn’t done anything about it, so now 2 days before Christmas they are going to get a new product made( not much use seen as it was a Christmas present). Following this I then received another email from a different colleague in the new year stating he had issued me with 1/2 a refund ( he couldn’t refund me for the personalisation that I didn’t receive). Terrible customer service they need to get their stories straight and keep to their promises. Such a rip off.
Response from GoPupSocksSep 9, 2021
Hi Alice, Thank you for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. With that said please lookout for an email from our team. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae
customer
Terrible quality. The 'socks' are not fit for feet, in dimension or material. The material is very cheap synthetic and not breathable. Overpriced, very poor product. Disappointed. 0 stars.
Response from GoPupSocksSep 9, 2021
Hi Briel, Thank you for writing a review! Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for exceptional quality and hate that we dropped the ball with your special order and for that, we deeply apologize. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐩
customer
Never received my order. Customer support wasn't helpful either.
Response from GoPupSocksSep 9, 2021
Hi, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae 🐶
Jennifer G.
Cheap socks, adjusted my photo. If I could give zero stars, I would. Pup socks are made with an odd fabric that looks and feels cheap. Not soft. But worse than that is the complete disaster this company made of my puppy’s photo by cutting and pasting ears and teeth onto the image. Why?? I didn’t request it and certainly didn’t approve it. Don’t waste $30!!
Response from GoPupSocksSep 9, 2021
Hi Jennifer, Thank you so much for your honest feedback! We sincerely apologize for the issues you experienced. It's not normal practice to adjust the photos. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive to always find and use the best materials when crafting our Sock and hate we dropped the ball with your order. After looking into your order, it looks like we extended a solution for you via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae ☀️
Suzanne
They sent the wrong socks!!!
Response from GoPupSocksSep 9, 2021
Hi Suzanne, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we extended a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team 🐾
