GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2021

Hi Patrick, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence because you, in fact, did reach out to us, and we dropped the ball. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products and their shipping details. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 10, 2021

Hi Harlen, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered especially since you are Internationally located. We strive for top-notch quality and hate that we dropped the ball with your special order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We are customer-focused and want to keep you happy. Please visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 10, 2021

Hi Agnes, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered especially since you have an international order. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 10, 2021

Hi Tiffini, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We would also like to apologize for our delayed responses via email. After looking into your order specifically, we see it was indeed delivered. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 10, 2021

Hi Beth, Thank you for your feedback! We are ecstatic that you like the picture quality of your socks, but we dropped the ball when it came to overall quality. We genuinely apologize because it's never our intention to send a subpar product. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We strive to always find and use the best materials when creating our products but we will find better. After taking a look at your order, I see we indeed reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We value your patience and business! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 10, 2021

Hi Jim, We are terribly sorry you didn't receive your gift as anticipated. Due to unforeseen transit issues, plus COVID our delivery windows were severely altered. In order for us to improve as a company, we take your feedback seriously. We plan to be more transparent with our shipping details, so when problems arise we will be better prepared to handle them. We are glad to see we reached a solution via email. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 10, 2021

Hi Carrie, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 10, 2021

Hi Serrah, We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. We are happy to see that the replacement order was produced and delivered. As always we appreciate your honest feedback in order to better ourselves as a company. With that being said, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! If you have any additional concerns or feedback please feel free to contact us directly at [email protected]. Best Regards, The PupSocks Team Shae 🐶