GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2021

Hi Janice, Thank you for your feedback! We are completely sorry for the mishap with your order. We value you as a customer and hope we can create a better experience for you. With that said, please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Michelle, Thanks for placing an order with us. We are happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you. The FaceSocks Team Betsy:

Response from GoPupSocksSep 10, 2021

Hi Robert, Thank you so much for your feedback. We apologize that your item arrived defective. It is never our intention to deliver a substandard product. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any contact attempts. With that said please email us at [email protected] so we can rectify your order issue. We look forwards to hearing from you! Best Regards, The PupSocks Team Shae ☀️

Response from GoPupSocksSep 10, 2021

Hi Susan, Thank you so much for your feedback! We are terribly sorry you didn't receive your order as intended. When we initially created our delivery window, we didn't think COVID would alter it as much as it did. We do value your feedback and we will be more transparent with our shipping details. We will also do better with answering emails in a timely manner. After looking into your order, I see it was indeed delivered. We do value you as a customer and we hope we can create a better experience for you in the near future. We appreciate your business. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Andy, Thank you for your feedback! We are beyond sorry for the extreme shipping delays. COVID completely blindsided us. We didn't expect it to alter our shipping timeframes as much as it actually did. We would also like to apologize for your socks arriving defective as that was never our intention. We craft our socks with pride and we are sorry yours didn't reflect that. After looking into your order, I see we reached a solution via email. If you have any additional concerns or feedback please email us at [email protected]. We appreciate your patience. Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Janine, We are extremely sad you didn't get your package as planned. Besides it being a busy holiday season, COVID affected us tremendously. We see your order was lost in transit but we were able to send you a replacement. We are striving to improve as a company and our Correspondence with customers is a top priority. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! Thank you for your feedback. We want and appreciate your business! Kind Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 10, 2021

Hi Sandy, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 10, 2021

Hi Angela, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶