GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2021

Hi Kathy, We are completely sorry you didn't receive your order as expected. Besides it being a holiday season, COVID altered our delivery window tremendously. Even though it was a month later, I am glad to see your order was indeed delivered. We value your feedback in order to improve as a company. Please email us directly at [email protected]. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 10, 2021

Hi Bob, Thank you for your feedback! It is completely disheartening to hear you didn't receive your order in time to give to your son. We sincerely apologize for the delay. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team 🐾

Response from GoPupSocksSep 10, 2021

Hi Trevor, Thank you for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. After looking into your order, I see we were able to send you the correct order. If you have any concerns or additional feedback, please feel free to contact us directly at [email protected]. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Lukas, We are completely saddened that you received someone else's special gift, especially after your month-long wait. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order. I wanted to make sure a solution was provided for you, and it looks like a replacement order was created and delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae🐾

Response from GoPupSocksSep 10, 2021

Hi Chad, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback and your patience and would love for you to give us another try in the future. With that said, visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20. We appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Beth, We know it can be frustrating not receiving your PupSocks when expected and for that we apologize. It was never our intention to delay you in receiving your special gift, but COVID did play a huge role in that. I also want to apologize for our delayed correspondence. In order for these issues to not reoccur, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae