GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2021

Hi there, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Zelia, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially with our international deliveries. We wanted to ensure that your order issue has been resolved, however, we could not verify if your order was delivered. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. We appreciate your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Jesse, Thank you for your feedback. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking deeper into your order, it looks like your order was lost in transit and for that, we are completely saddened. We did not anticipate these unforeseen transit issues, but I am happy to see we did supply a replacement order. Please feel free to email us directly if you have any additional concerns at [email protected]. We value your patience and business! Best Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 10, 2021

Hi Rodrigo, Thank you for your feedback! We deeply apologize you didn't receive your order as expected. It looks like your order had some transit issues. I am glad to see we were able to reach a solution via email. We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Juley, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team

Response from GoPupSocksSep 10, 2021

Hi Joanne, Thank you for your feedback! We are ecstatic that you like the picture quality of your socks, but we dropped the ball when it came to overall quality. We genuinely apologize because it's never our intention to send a subpar product. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We strive to always find and use the best materials when creating our products but we will do better. After taking a look at your order, I don't see any contact attempts. With that said, please email us directly at [email protected] so we can create a solution for you! We look forward to hearing from you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Andrew, Thank you so much for your feedback! We apologize that you were not pleased with the quality of the sock. We strive for A1 quality and hate that we dropped the ball with your special order. I am very pleased to see you did reach out via email, and a solution was created. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 10, 2021

Hi Lisa, Thank you for your feedback! We are terribly sorry for the mishap with your order. Due to COVID shipping guidelines, your delivery expectation window was altered. Thank you so much for your feedback! We apologize that you were not pleased with the quality of the sock. We strive for A1 quality and hate that we dropped the ball with your special order. With that said, I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business and patience! Best Regards, The PupSocks Team