GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2021

Hello there Ann We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I understand it's frustrating that nothing recieved for Christmas. Our goal is to always put a smile on everyone's face. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your missing item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 10, 2021

Hello there Erika I am saddened to see that the customized product you ordered is not what you expected and the inconvenience it may have caused you. I did check the system to see the image and we did imprint the image exactly the way we received it. I would be more than happy to do a replacement for you if you send us another photo. We try our best to help our customers as much as we can. We do appreciate your business with us and hope you give us another opportunity. Our wish is for you to have a better experience with us the next time around. If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 10, 2021

Hi Victoria, Thank you for your feedback! We are so sorry you received an empty bag! That was never our intention and must have been an unforeseen transit issue! I'm glad to see we did replace your order for you! If you have any additional feedback please email us at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team

Response from GoPupSocksSep 10, 2021

Hi Janessa, Thank you for your feedback! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. After looking into your order I see we came to a resolution via email. I do apologize for the unsatisfactory quality of your order. Please email us at [email protected] with any additional feedback! We appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Graham, Thank you for your feedback. Due to COVID shipping guidelines, your delivery expectation window was altered. We sincerely apologize for the transit issues your order experienced. I see we did reach a solution with your order. We appreciate your business as well as your patience and look forward to any future orders you may have! Best Regards, The PupSocks Team -Shae :dog:

Response from GoPupSocksSep 10, 2021

Hi Rachel, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID really did affect our shipping timeframes tremendously. I noticed you were in Canada and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). After looking into your order specifically, I see it was indeed delivered! Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Shae

Response from GoPupSocksSep 10, 2021

Hi Jeffrey, Thank you for your feedback! We are extremely sorry you didn't receive your order when originally expected and for any inconvenience, this may have caused. There must have been a mishap during our fulfillment process which lead to you receiving the wrong socks. Upon further research, I see you indeed did reach out and we did not provide a solution. With that said, please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 10, 2021

Hi Maj, We are completely sorry you didn't receive your package as anticipated. Thank you for being so patient with us. After looking into your order, it looks like it was returned to us but we swiftly sent you a replacement order. As always, we appreciate your honest feedback and your patience and would if you give us another try in the future. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Best Regards, The PupSocks Team Shae