customer
Poor Service
I got the wrong order two weeks ago and they still have not responded or tried to fix it. I was unable to give this as a Christmas gift, which was very disappointing.
Response from GoPupSocksFeb 9, 2021
Thank you so much for your feedback! Rest assured, we have been working diligently to assist our customers and ensure that orders arrive properly and as quickly as possible. I'm sorry to hear that your order was incorrect. This is a one-off situation that must have occurred during our fulfillment process which sometimes can affect a small percentage of orders. I can see that you have been in contact with one of our representatives and we are happy to see that we could issue a replacement order. At this time, your new order has been shipped and on its way to you! The PupSocks team - Ariel