GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 8,662 reviews with 1 star · Clear filters
Stuart K.
I received the Wrong Blanket Order , I am still waiting for PupSocks to respond to correct this. No response makes it even more frustrating besides receiving the wrong Blanket Order. If PupSocks had a real customer service that responded to issue would be helpful or maybe a telephone number you could call to resolve issues.
Kate V.
I still haven't even received them. They've stopped contacting me. Handed me over to the shipping company who just said "keep waiting"...
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel
Nick
Ordered my socks a month out from Christmas and as of the 7th January they still haven’t come. Very disappointed
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks team - Ariel
Waiting for over a month N.
Placed an order November 25 2020 and received confirmation of shipment and a tracking number on December 7th. To date (January 6th 2021) my order still reads “shipping information received”. I have contacted Pup Socks on December 21st and again today (January 6th 2021) regarding my order, only to receive the same automatically generated response about Covid-19 and the holidays. The company advertised that the products would be delivered before Christmas and they were not. I was hoping that my customer service inquiry made almost three weeks ago would have been answered by now. I’ve received a lot of advertising though! Hoping someone will reach out to me soon...
Response from GoPupSocksSep 10, 2021
Hi there Clayton, We are terribly sorry you had to go through this experience and wish we could have done something sooner. We do try to reply to our high volume customers via email the best way we can and we do so accordingly from the most previous dates to up to the minute. I did check the system to see if you were helped with and I am happy to see that we were able to do a replacement for you. I do want to mention that due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We hope that you are enjoying the custom product and wish that you give us another opportunity to pup your socks off. I hope you have better experience the next time you shop with us. if you have any questions or concerns, please contact our service agents at [email protected]
Jan
Still have not received. This was Xmas gifts. Ordered in plenty of time. Very disappointed
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel
customer
I still haven't received them. Ordered in plenty of time for Christmas. Still nothing. It will be the last time I order from here.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel
customer
I still have not received my order, despite the fact that I ordered it in November.
Response from GoPupSocksSep 10, 2021
Hello there Nancy, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I did see in the system that we provided you with an update and the tracking number. I do appreciate the time you took to give us your feedback Nancy. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]
customer
The socks weren't cut right so they don't fit my feet properly. Also I didn't like the fabric used.
Response from GoPupSocksSep 10, 2021
Hello there Danelle, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Danelle, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
