GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 8,662 reviews with 1 star · Clear filters
customer
I never received my order
Response from GoPupSocksApr 19, 2021
Hi there, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
Placed my order on 11/25 and still haven’t received it. Attempted to track it, and it has no Information after 12/27. I understand there are some delays, but I ordered many things online from all over the world, and received everything except my Pup Socks. Terrible!
Response from GoPupSocksApr 19, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
I was sent socks with the wrong dog on them. I reached out to customer service and was told due to increased demand, it would be weeks before I could speak with anyone. Still waiting on the option for a refund... not holding my breath.
Response from GoPupSocksApr 21, 2021
Hi there, Thank you for your review! We are very sorry to hear that you received the incorrect item upon receiving your parcel. We are, however, glad to confirm that correspondence was provided to each inquiry, and that a resolution was provided via email on behalf of one of our team members. We truly appreciate your patience! Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
J B.
Took over a month from order until received. When received item was completely wrong. I ordered socks with my 2 cat faces on, I received socks with someone’s dog photo on it!!!
Response from GoPupSocksApr 21, 2021
Hi J, Thank you for your review! We are very sorry to hear that in addition to the prolonged delay, your order also arrived incorrectly. We are, however, glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your order was successfully delivered! We truly appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
customer
I still don’t have my order ??? Not happy at all I want a refund . It’s been way too long .
Response from GoPupSocksApr 21, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
Lisa
I ordered socks on 25 November as a xmas gift and I still haven't received them.
Response from GoPupSocksApr 21, 2021
Hi Lisa, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Jamie
I’d give no stars if I could right now. I ordered socks Nov 24th. It “Arrived” Jan 5th. I was home & saw them deliver it but waited to go to the door a few minutes for covid reasons. Only to find the UPS bag was delivered, no product inside. After being perfectly sliced open it was delivered. Why bother? Whether it’s lost or stolen they now have my puppies face on a pair of socks and my dog sitter still has yet to receive her what I thought was a thoughtful gift. Very disappointed. Hoping to hear back as to what will be done to correct the problem.
Response from GoPupSocksApr 21, 2021
Hi Jamie, First I would like to apologize for the lack of response from us within a timely manner. We thank you for your most honest feedback, as we truly appreciate your review! I am terribly sorry to hear that your parcel arrived empty. I am, however, very glad to confirm that a resolution was provided for you via email, and that your new order has been delivered! We thank you for your patience and understanding. Please contact us directly at [email protected] should any questions or concerns arise. We'd be more than happy to assist. The PupSocks Team -Courtney M
customer
Took over 1 month to receive when I reached out to customer service they told me it would be by me before Christmas and it came 1 week after.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team - Ariel
