GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2021

Hello there Melissa It is so unfortunate to see that you went through this inexcusable experience with us and for any inconvenience it may have brought forth. I did, however, checked the system to see if the issue was resolved and I am happy to see that we were able to accommodate you with a replacement of your custom product. We will make sure this will never happen again and hope that you consider us in the future and have a better experience the next time you shop with us. We greatly appreciate your feedback! If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 10, 2021

Hello Matthew, We do apologize for the inconvenience this issue may have caused you Matthew! It is our duty and mission to go over and beyond for our customers because you are our number one priority. I did check the system to make sure if this situation was handled with and, on the bright side, I am happy to see that we were able to make a replacement for you. I do ask you to please give us another chance to pup your socks off and have a better experience the next time you shop with us. if you have any questions or concerns, please contact us via email at [email protected]

Response from GoPupSocksApr 15, 2021

Hi Michael, Thank you for your review! We are very sorry to hear that you experienced such a delay while awaiting the arrival of your order. We would also like to apologize for the lack of response from our team within a timely manner, as we did experience an influx of orders and emails during our holiday season. Please contact our team directly at [email protected] for further assistance, as we would be more than happy to ensure that this matter is resolved. We look forward to your email! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi Amy, Thank you for your review! We are very sorry to hear that in addition to experiencing delays while awaiting the arrival of your order, that your order also arrived incorrectly and damaged. We are, however, glad to confirm that multiple resolutions were provided, and that your order was successfully delivered! We truly appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 15, 2021

Hi Jasper, Thank you for your review! We are very sorry to hear that in addition to you experiencing delays while awaiting the arrival of your order, your order also arrived incorrectly. We are, however, glad to confirm that a resolution was provided for you on behalf of one of our team members, and that your order was successfully delivered! Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.

Response from GoPupSocksApr 16, 2021

Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner, in addition to you experiencing delays while awaiting the arrival of your order due to a pre-shipment error. We are, however, happy to confirm that a few resolution options were offered to you via email on behalf of one of our team members. Please look forward to an additional email from our resolution department at [email protected]. The PupSocks Team -Courtney M.

Response from GoPupSocksApr 16, 2021

Hi there, Thank you for your review! We are very sorry for any frustration and inconvenience that the lack of response from our team has caused you. While we regret to hear that you have experienced delays while awaiting the arrival of your order, we are happy to confirm that correspondence has been provided to each of your inquiries. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.