GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 13, 2021

Hello there Laura, We are saddened to see that the material of the custom product didn't meet your expectations, also, we apologize for the delay of the arrival. It is out of our control when COVID related delays and it being the busiest time of the year, the time frame extended more than we hoped for. Regarding the quality of the socks, we strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be wearable. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Laura, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 10, 2021

Hello there Henri, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. We did, however, send you an email but never got a response. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in resolving this issue. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 10, 2021

Hello, We never received an email from you regarding this issue from your order. So we can further assist you with this problem, please keep an eye out for a follow up email. If you are concerned about your order, emails us [email protected]

Response from GoPupSocksSep 10, 2021

Hello Katrine, It is very unfortunate to see that you went through this experience with your order and we apologize for the inconvenience it may have caused you. I did, however, checked the system to see if we resolved the issue and it seems that we sent you an email wanting to verify your shipping address but we never got a response from you. So we can further assist you in delivering your package, you need to provide us with your shipping address verifications. If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 10, 2021

Hello there, I wanted to sincerely apologize for any inconvenience the delay may have caused and believe me, Julie, we work tirelessly to go over and beyond to service our customers. On the bright side, I do see that we were more than happy to accommodate you with a replacement of your order. We always try to make sure that our customers get what they ask for! Please give us another chance and hope you have a better experience the next time you shop with us. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 10, 2021

Hello there, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Dan P

Response from GoPupSocksSep 10, 2021

Hello there Melissa, We want to extend our sincere apologies for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 10, 2021

Hi there Neil, We are deeply saddened to see that it did not make it for Christmas and we sincerely apologize for the delay and the inconvenience it may have caused you. Everyday, we try our absolute best to go over and beyond for our customers in giving them exactly what they want in a timely manner. I did, however, check the system and I am happy to see that you were able to receive your order. We appreciate your feedback. For the trouble, I wanted to offer you a 15% OFF your next purchase with us. Just use coupon code: KEEPITAWESOME15 on your way to check out. If you have any questions or concerns, please contact us via email at [email protected]