GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 10, 2021

Hi Nikole, Thank you for your feedback. I apologize that the sock arrived defective. It is never our intention to deliver a substandard product. Upon further research, I was able to see that we did take care of you. Because are customer-focused, I would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use Trust20 on any other of our custom-made products! Thank you Nikole for your feedback and I hope the recipient of the pupsocks are loving them! The Pupsocks Team Betsy 🐶🐾

Response from GoPupSocksSep 10, 2021

Hi Jan, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. If you have any other questions please feel free to email us @[email protected]. With that said I hope that the person who received the custom socks did enjoyed your gift idea. Again Jan, Have an awesome weekend!!! The Pupsocks Team Betsy 😽🐾

Response from GoPupSocksSep 10, 2021

Helene, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. Again, thank you for you review and I am glad we able to give you a resolution. Have a excellent weekend!!!! The Pupsocks Team, Betsy 😽🐾

Response from GoPupSocksSep 10, 2021

Hi Lisa, Thanks for your review via Trustpilot. I want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, I would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. I hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! The Pupsocks Team, Betsy

Response from GoPupSocksSep 10, 2021

Hi Heather, Thanks for placing an order with us. I am terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. I wanted to ensure that your order issue has been resolved, If you could respond to this email directly and I will ensure that this mistake has been taken care if it has not been. I look forward to hearing from you. Thank you for your patience and I again apologize for the inconvenience this has caused. The PupSocks Team Betsy🐾

Response from GoPupSocksSep 10, 2021

Hi there Kathy, Our main priority is to please our customers with exactly what they want. We are deeply sorry for dropping the ball on this one. I did check the system to verify and for this mistake, I would be more than happy to help you resolve this issue. Please be alert with an email I will send you to talk about what accommodations we can do. I ask you to give us another chance and we hope you have a better experience the next time you shop with us. If you have any questions and concerns, email us at [email protected]

Response from GoPupSocksSep 13, 2021

Hello Mrs. Cinelli, It is truly a let down to see that the customized product didn't meet your expectations. We truly work tirelessly to make the product better. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be wearable. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Mrs. Cinelli, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 13, 2021

Hello there Alyssa, It is really unfortunate and it saddens us to see the experience you went through and the inconvenience this may have caused you. I would love to attend to this situation so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]