GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Kirk
Order in early December was incorrect then I finally received a reply from the company at the end of April. Why did it take so long to follow up?
Response from GoPupSocksApr 28, 2021
Hi Kirk, Thank you for your review! We are very sorry to hear that your order arrived incorrectly. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
customer
Ma commande devait être livrée a la mi décembre et rien reçu. Sur leur tracking ca dit livrer le 15 décembre et rien reçu. Quand j’ai envoyé la demande ils m’ont répondu que ca allait arriver plus tard !!!
Response from GoPupSocksApr 28, 2021
Salut, Merci pour votre avis! Nous sommes désolés d'apprendre que vous avez subi des retards dans l'attente de l'arrivée de votre commande. Nous sommes cependant heureux de vous confirmer qu'une résolution vous a été fournie par e-mail au nom de l'un des membres de notre équipe et que votre commande a été livrée avec succès! Nous vous remercions de votre patience! Veuillez contacter notre équipe directement à [email protected] en cas de questions ou de préoccupations. Nous sommes heureux de vous aider! L'équipe PupSocks -Courtney M. Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your order was successfully delivered! We thank you for your patience! Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
customer
Very poorly constructed. Extremely overpriced for the quality of the sock.
Response from GoPupSocksApr 28, 2021
Hi there, Thank you for your review! We are saddened to hear that you were unhappy with the quality of your products. We truly appreciate your most honest feedback, and will continue to grow and improve our products because of it. To accommodate, we would like to offer you a 20% discount to be used on an order of an alternative item of ours! Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.
Susan S.
I was really looking forward to giving my daughter a pair of socks with her cat’s face on them for Christmas. I ordered them in November and received a notification that a shipping label had been created on Dec 9. but the socks never came. On December 24 I got an email saying they were delayed but they were sending me a picture of the mock-up of the socks so I could show my daughter what she was getting. Finally on Jan 4, the package from pup socks arrived. However, the mailing envelope was not sealed properly on the end, and the socks were not inside.. just an empty envelope. My biggest complaint is that when I e-mailed pupsocks to tell them what had happened (because I couldn’t find a customer service phone number on their website), I got an automatic reply email from them saying that they knew the reason I was contacting them was to inquire about when my order would be shipped. No. That’s not the reason for my email. However, there is no other way to get ahold of someone, so I guess I will just have to wait to see if a person actually reads the email I sent. I am having doubts that I will ever see those socks or even hear from pupsocks again. I understand that you may have been overwhelmed with Christmas ordering, but you have to provide customer support for your products. I will never order from you again, based on the fact that I can’t contact you when there is a problem.
Response from GoPupSocksApr 28, 2021
Hi Susan, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. We are saddened to hear that your parcel arrived empty! We are, however, glad to confirm that a resolution has been provided for you via email on behalf of one of our team members. Unfortunately, we do not have a contact number where we can be reached, as we are a 100% web-based company at this time. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
Erica
Ordered Dec 11th and as of Jan 7th haven't received anything.
Response from GoPupSocksApr 28, 2021
Hi Erica, Thank you for your review! We are very sorry to hear that you have experienced delays while awaiting the arrival of your order. Please contact our team directly at [email protected] for further assistance regarding this matter. We look forward to your email! The PupSocks Team -Courtney M.
Mona F.
DON’T purchase from here, save your money. I’ve waited for a package for almost a month. I’ve emailed them 3 times with no response. Extremely horrible customer service. I’m starting to think they are not even a real company. If I could give a 0 review, I would.
Response from GoPupSocksApr 28, 2021
Hi Mona, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad to confirm that a resolution has been provided for you via email on behalf of one of our team members, and that your order has been successfully delivered! We truly appreciate your patience. Please contact our team directly at [email protected] should any questions or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
customer
Unfortunately there was a delay in delivery which I accepted due to Covid! Then after waiting for one month and three days 33 days I received my delivery and the item that was sent was not mine! They sent me a mock markup of my item which was correct but the item I received was obviously someone else’s. I have sent two emails to customer service and have not had a response in four days! Very unhappy and totally disappointed!
Response from GoPupSocksSep 10, 2021
Hi Kelly, Thanks for placing an order with us. I am truly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue and it being the incorrect pair of Super CatDad Socks. I am extremely happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved the socks! We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you, Kelly for the review and I hope you have a splendid weekend!!!! The PupSocks Team Betsy😽🐾
customer
I received my order and it was correct. At first they ordered a replacement item for it. Then it was put on hold and I received no information after that. I have sent dozens of emails and got the same auto email with no information and still haven’t been contacted about it. Ridiculous.
Response from GoPupSocksSep 10, 2021
Hi Bryan, Thank you for taking the time to write a review! I do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. Can you please let me know if there was a resolution to your issue? If there was not I would be happy to help. If you would email back on this email and I will be happy to find an amicable resolution for you. Bryan, Have a awesome weekend! I look forward to hearing from you! The PupSocks Team Betsy 🌞
