GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Jan 7, 2021
Ordered back in November within…
Ordered back in November within Christmas delivery guidelines. Still haven’t got with hardly any communication while I’m sympathetic to Covid I ordered within guidelines stated. Hugely disappointing especially as it was a Christmas present. Will not shop here again. And will hit recommend either.
Response from GoPupSocksApr 22, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
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Melissa
Jan 7, 2021
I was really hopeful as I was ordering…
I was really hopeful as the ordering experience was fun and easy. However, I ordered my socks on November 25, and as of January 7 still no socks. I emailed the company around December 17 because I had no updates except the item was in production. Interestingly, the item shipped on December 18 (one day after my complaint). When I ordered, I was promised 10-15 day delivery for international orders - they hadn't even MADE the socks by the 15-day mark. Pupsocks responded to my email about 5 business days after I sent it in - and they addressed it to Gemma (I'm Melissa). I do like that they acknowledged things were shipping slowly with a free printable postcard, but if they had made my socks and shipped them as originally promised, maybe they wouldn't have missed the mark so terribly. I can't hold pupsocks accountable for slow Christmas delivery after they shipped. However, they didn't even ship my order until 24 days after I placed it. And, I still don't have my socks, so I don't even know if I'll ever get them or if they actually shipped them to me.
Response from GoPupSocksApr 22, 2021
Hi Melissa, Thank you for your review! We would first like to apologize for the lack of response from our team within a timely manner. We truly appreciate your most honest feedback, and will continue to grow and improve our services because of it. We are saddened to hear that you experienced such a delay while awaiting the arrival of your order! We are, however, glad to confirm that a resolution was provided for you via email on behalf of one of our team members. We appreciate and value your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
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Wendy R.
Jan 7, 2021
Poor communication leaving the customer asking where is my order?
Ordered in November 2020, it’s January 7,2021 and STILL haven’t received my order. Before I ordered I checked where it’s ships from thinking that I would receive my before Christmas because we are both on the east coast. After numerous attempts to contact PupSocks inquiring on the status of my item I never got any information. The lack of communication is very frustrating and is a very poor way to conduct a business!
Response from GoPupSocksApr 22, 2021
Hi Wendy, Thank you for your review! We are very sorry to hear that you experienced prolonged delays while awaiting the arrival of your order. We are, however, glad to confirm that a resolution was provided for you via email on behalf of one of our team members, and that your order was successfully delivered! We truly appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
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customer
Jan 7, 2021
Have not received my order as of yet…
Have not received my order as of yet and not much communication
Response from GoPupSocksApr 22, 2021
Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner in addition to hearing that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that correspondence was provided, and that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
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Unhappy
Jan 7, 2021
Didn’t get item and no response
No response: I order 2 blankets set $150. It was a Christmas gift for my 2 kids with their own cats on them. Only received one set so my one child didn’t get hers. Right now my kid is sad and I’m out $75. I have email (several times) and tried to get in touch with the company for 3 weeks. No response at all. No number to call. I am very unhappy and sad for my child. I wish I could write something better and would if they respond to me. I would even be happy if they would send me my stuff (still). Unfortunately I am seeing a lot of these review and this is disappointing as I think the idea is great and the company should fixes all these issues
Response from GoPupSocksApr 22, 2021
Hi there, Thank you for your review! We are very sorry to hear that your order arrived incomplete, and that there was no prompt attention to this matter. We are, however, glad to confirm that a resolution was provided, and that your order was successfully delivered! We truly appreciate your patience. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We're happy to help! The PupSocks Team -Courtney M.
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customer
Jan 7, 2021
I placed my order on November 26
I placed my order on November 26, 2020. It said it was supposed to be delivered December 24, 2020. Today is January 7, 2021 and I have still yet to receive my two blankets that I ordered. I have emailed the company two times with no response. I am currently out $146.
Response from GoPupSocksApr 22, 2021
Hi there, Thank you for your review! We are very sorry to hear that your order arrived incomplete. We truly appreciate your most honest feedback and will continue to grow and improve our services because of it. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
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customer
Jan 7, 2021
No thank you
Didn’t love the finished product, poor response rate for customer service and still waiting for something that was ordered in mid-November. Not impressed at all and definitely wouldn’t recommend.
Response from GoPupSocksApr 28, 2021
Hi there, Thank you for your review! We are very sorry for the lack of response from our team within a timely manner. We are saddened to hear that you experienced delays while awaiting the arrival of your order. We are, however, very glad to confirm that your order was successfully delivered! We thank you for your patience. Please contact our team directly at [email protected] should any further questions, comments or concerns arise, as we'd be more than happy to help. The PupSocks Team -Courtney M.
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Omar
Jan 7, 2021
Ordered on 26th November - nowhere to be seen
Ordered on 26th November, hope i get it before 2022
Response from GoPupSocksApr 28, 2021
Hi there, Thank you for your review! We are very sorry to hear that you were experiencing delays while awaiting the arrival of your order. Please look forward to a follow up email from our resolution department at [email protected]. The PupSocks Team -Courtney M.
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