GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 13, 2021

Hi RH, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Asia, Thank you for your feedback! We sincerely apologize you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for international orders. We wanted to ensure that you actually received your order, however, I can not confirm if it's been delivered or not. With that said, please email us directly at [email protected] to confirm if your order issue has been rectified. We appreciate your patience at this time. Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Fiorella, We would like to extend our apologies due to your custom order not arriving in the time frame anticipated. We would also like to apologize to you for the lack of correspondence from us. Due to COVID, your shipping expectation window was severely altered. After looking into your order, I see it was indeed delivered. Please email us at [email protected] if you have additional feedback or concerns. We appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Kathleen, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. We are thrilled your daughter loved her mask. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Devin, Thank you for your feedback! We are so sorry you received an empty bag! That was never our intention and must have been an unforeseen transit issue and for that, we deeply apologize. I'm glad to see we did reach a solution via email! If you have any additional feedback please email us at [email protected]. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Heather, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for international orders. We sincerely apologize for you receiving the wrong pair of socks. That was an unforeseen fulfillment mishap. After looking into your order, I noticed we extended a solution via email. Please email us directly at [email protected] if you have any additional feedback! We appreciate your business and patience. Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Elizabeth, First and foremost, we would like to apologize to you for the lack of better correspondence on our end. It was never our intention to send you an incomplete order. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your patience. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Jordan, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner, not to mention the poor correspondence on our end. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, I see your initial package was lost in transit, but I'm glad to see we were able to issue a replacement order for you! We appreciate your patience and business doing this hectic holiday season! Kind Regards, The PupSocks Team Shae