GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hi Courtney, Thank you for your feedback! It is never our intention to deliver a substandard product and for that, we sincerely apologize. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive to always find and use the best materials when crafting our Socks. We are customer-focused and want to keep you happy. Please visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Sindy, Thank you for your feedback. We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially with our international orders. We are constantly improving as a company to prevent mishaps like this from reoccurring. We wanted to ensure your order issues were rectified, however, we can't confirm if your order has been delivered or not. With that said, please lookout for an email from someone on our team. We look forward to hearing from you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Sarah, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. Since you are located internationally COVID did play a huge role in the delay of your order. And for that, we sincerely apologize. We wanted to make sure your order was delivered but couldn't locate any email correspondence. With that said please lookout for an email from our team. We value your business and patience! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Laura, First and foremost I would like to apologize for our lack of better correspondence. Even though we were overwhelmed with an increase of emails we still should have responded in a more timely manner. We appreciate this feedback because it helps us prevent having the same issue reoccur. After looking into your order, I can't confirm if it's been delivered or not. With that said please lookout for an email from one of our team members. We look forwards to hearing from you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Scott, Thank you so much for your feedback. We apologize that your item arrived defective. It is never our intention to deliver a substandard product. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any contact attempts. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Patrick, Thank you for your feedback. We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially with our international orders. We are constantly improving as a company to prevent mishaps like this from reoccurring. We wanted to ensure your order issues were rectified, but I can not locate any contact attempts. With that said, please email us at Team@PupSocks if you still haven't received your order. We appreciate your patience. Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Renee, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I am completely sad you received a subpar product. That was never our intention. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Clemence, Thank you for your honest feedback! We apologize that your item arrived defective. It is never our intention to deliver a substandard product. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae