GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hi Daria, Thank you so much for your feedback! We are terribly sorry you didn't receive your order as intended. When we initially created our delivery window, we didn't think COVID would alter it as much as it did. We do value your feedback and we will be more transparent with our shipping details in the near future especially for International customers. I can see your package was delivered. Please email us directly at [email protected] if you still need assistance. We do value you as a customer and we hope we can create a better experience for you in the near future. Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Jennie, We are extremely sorry you didn't receive your order when originally expected. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we see it was indeed delivered. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Harley, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Caroline, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected. Upon further research, I see your order was delivered. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Nora, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered, especially since you're located internationally. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected]. Include my name in the subject line, and I will personally make sure that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi Kevin, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Nicole, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. We appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. We appreciate your business and patience Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Boguslaw, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Due to COVID shipping guidelines, your delivery expectation window was altered, especially for international orders. Which resulted in your receiving your custom gifts later than expected. Upon further research, I see a solution was not reached. With that said, please lookout for an email from one of our team members. We look forward to hearing from you! Best Regards, The PupSocks Team Shae