GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 13, 2021

Hi Matt! Our puppy little hearts are broken to see you went through this terrible experience Matt. Truly, it is never our intentions to drop the ball on the orders that are placed by our valued customers. Missing the notes are a rare occasion but, on the bright side, I am wagging my tail and so excited to see that we were able to fix the problem for you by replacing your order. We ask that you pleeease give us another chance. We hope that you have a better experience the next time Matt. Please, if you have any questions or concerns, email our paw service agents and we are more than happy to serve you at [email protected]

Response from GoPupSocksSep 13, 2021

Hi there Dyan, We are saddened to see that you had to wait so long for your custom product and we apologize for the inconvenience it may have caused. On the bright side, I did check the system and I saw that we were able to do a replacement for you. I hope you are enjoying your custom product. We hope that you give us another chance Dyan and have a better experience the next time you shop with us. If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 13, 2021

Hello there Jeremy, We are saddened to see that you went through this long wait. I really wanted to see if you were helped for this particular situation and I'm glad to see that we were more than happy to do a replacement for you. We really apologize for the inconvenience this may have occurred. Please, give us another chance to pup your socks off. We hope that you have a better experience the next time you shop with us. If you have any questions and concerns, please email us at [email protected]

Response from GoPupSocksSep 13, 2021

Hello there Lucie, I wanted to make sure that this issue was resolved with, so I went back and checked the system and I'm glad to see that we were able to resolve the issue by making a replacement for you. We do apologize for this ugly inconvenience this inexcusable situation may have caused you. We deeply value you as a customer and appreciate your business. I do want to mention that the late arrival of your order could have been caused by COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 14, 2021

Hi Leslie, I am terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I would also like to apologize to you for the lack of better correspondence on our end as well. I hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! The PupSocks Team Betsy

Response from GoPupSocksSep 14, 2021

Hi Steven, I hope your having a great day! I have looked into your order further and I don't see any email correspondence stating that the package was ripped open and the socks were missing. With that being said I would happy to send you a replacement pair or issue you a store credit so when your ready so you can go back to our website and purchase a new pair at your leisure. I am so sorry for the inconvenience this has caused. Please email us back at [email protected] and let us know what you would like us to do. Steven, we value you as a customer and want to make this right. I hope you have a fantastic day! The PupSocks Team, Betsy

Response from GoPupSocksSep 14, 2021

Hi Ryan, Thank you so much for your feedback! I am so thrilled your picture came out perfect on your socks. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. The PupSocks Team Betsy

Response from GoPupSocksSep 14, 2021

Hi Tammy, Thank you for taking the time to write a review. I do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expeceted. While looking into your order, it looks like we were able to provide a resolution for you. I see where we issued your funds for both orders in the amount of $27.80 and $55.58. We appreciate your business! An have a wonderful day!!! The Pupsocks Team Betsy