GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Company has not responded my emails and I never received my package still trying to get money back. Dont recommend!!!
Response from GoPupSocksSep 14, 2021
Hi there Sadie, We know that it could be frustrating and we do apologize for this situation that you had to go through with us but I do see that we sent you an email, updating you and providing you with the tracking number. I hope that you were able to receive and enjoy your custom item.
customer
Never received my order
Response from GoPupSocksSep 14, 2021
Hi there Caroline, We are genuinely sad to see that you never received your custom socks from us and we sincerely apologize for the inconvenience it may have caused. We do ask you, Caroline, to please give us another opportunity and if you consider us in the future, I'm very sure you will have a better experience. I would love to hand you and 20%OFF your next purchase order if you do decide to order with us again, just use the coupon code: TRUST20 on your way to check out. Please, if you have any questions or concerns, email our service agents directly at [email protected]
customer
Incorrect Socks Received I placed an order, received socks in an appropriate time frame, but the wrong custom socks were delivered. I have reached out via customer service but have yet to receive a response on how they plan on rectifying this issue.
Response from GoPupSocksSep 13, 2021
Hello Leslie, It is unfortunate to see that you received the wrong custom socks. We apologize for the inconvenience it may have caused. However, on the bright side, I am happy to see that we were able to resolve this issue by making a replacement for you. We hope that you give us another chance to pup your socks off and have a better experience the next time you shop with us. If you have any questions or concerns, please email us at [email protected]
Emma
I have two orders that I have yet to receive (one being from a month and a half before Christmas and another shortly before Christmas Eve. I am thoroughly disappointed. No email, I even tried reaching out on Instagram and no one has ever gotten back to me. Very unfortunate. Update: I received the one pair today that I ordered six weeks ago, and the quality is not great at all. The socks are stiff and feel more like a tea towel than a sock. Definitely not worth the money I paid for them.
Response from GoPupSocksSep 13, 2021
Hello there Emma, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website in our FAQs, international orders, being located in Canada, can take up to 15-20 business days to receive your product (not counting production time). We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Emma, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
customer
The quality of the socks is horrible and the printer ink is nowhere near the color of the photo I uploaded. I'm bummed that I spent money on these especially during a pandemic. :(
Response from GoPupSocksSep 13, 2021
Hi there Tim, It breaks our little puppy hearts to see that your custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Tim, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
Anthony
I ordered a pair of socks for my sister for Christmas (I had them sent directly to her because we were apart for Christmas this year), and when she opened them, they were very clearly someone else's order (two dogs, not my sister's cat...)! I sent PupSocks a message on their platform, and it has been marked as received, but I haven't heard anything back from them regarding replacing the purchase with the order I actually made! I get that Christmas is a super busy time of year, but it's been two weeks since I've reached out and I've gotten nothing.
Response from GoPupSocksSep 13, 2021
Hi there Anthony, We really apologize for sending out the wrong product to your sisters house, Anthony. It saddens us that we dropped the ball on your oder and the inconvenience it may have caused. On the bright side, I do see that we were able to make replacement for you and send you the correct order. We do ask if you can give our company a second chance because we value, respect and appreciate your business. I hope you have a better experience the next time you shop with us. If you have any questions or concerns, pleas email us at [email protected]
Audrey C.
Not worth the cost
Response from GoPupSocksSep 13, 2021
Hi Audrey, We are sorry to see that your custom mask didn't meet your expectations. We can offer you to see the other cool products we have that you might like. We really hope you have a better experience the next time you shop with us. If you have any questions or concerns, please, email us at [email protected]
L. B.
The socks are cute but unwearable. The pictures turned out great but the cut and fit of the socks are terrible. The socks are extremely baggy in the toe area, and the heel is so weirdly designed it wrinkles and bunches in both the front and back. I have emailed the company to no response, however I know they are very busy with delivery delays. I cannot recommend a sock purchase from this company unfortunately.
Response from GoPupSocksSep 13, 2021
Hello there Laura, We are saddened to see that the form and fitting of the custom socks didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me Laura, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
