GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

customer
Jan 8, 2021
My item was lost in the mail
My item was lost in the mail. Received an empty package that was ripped open. This isn’t pupsocks fault, but what is their fault is no response to my email notifying them that this happened.
Response from GoPupSocksSep 14, 2021
Hi there Julie, It is really unfortunate to see that your package had a hole and never made it. We apologize for any inconvenience it may have brought forth. I did further research to see if the problem was resolved and I'm delighted to see that we were more than happy to have made a replacement for you. Our professional service agents try their absolute best to go over and beyond for our customers because they are extremely important to us and we value, respect, and appreciate them. We hope that you have a much better experience the next time you shop with us. If you have any questions or concerns, please email us at [email protected]
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Guy who overpaid for crappy S.
Jan 8, 2021
Disappointing product & Service
There was incredibly poor communication through this entire process. The socks are of incredibly poor quality and insanely overpriced for what you actually get. Great idea Terrible execution Would not recommend to friends after dealing with this company.
Response from GoPupSocksSep 14, 2021
Hello there Jonathan, We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Jonathan, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
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CUSTOMER
Jan 8, 2021
Order never received
I ordered in early December and still haven't received my order, I don't know if I'll ever. And no response from customer service.
Response from GoPupSocksSep 14, 2021
I there Callahan, I'm very sorry to see that you went through this experience with us and for the inconvenience it may have caused. I checked the system to see if the issue was resolved and I do see that we did send you an email in regards to your order but we did not get any email correspondence from you. We hope that you were able to receive your order and hope you have a better experience the next time you shop with us.
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customer
Jan 8, 2021
We are still waiting for our order.
We are still waiting for our order that was placed in November.
Response from GoPupSocksSep 14, 2021
Hello there Patrick, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]
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Lisa
Jan 8, 2021
Will never order again
I ordered two pairs of socks the middle of November. Shipping showed up to 15 business days for international. They should have arrived in the beginning of December. It took the company 9 days from the time I ordered them to the time they even started producing them. By the time they shipped them, delivery for Christmas was not even an option. Tracking was a week and a half behind. The socks arrived the week after Christmas and they were supposed to be a present. Every time I wrote in I would receive a response back saying it would take up to 72 hours to get a reply and then I never did. I've requested a full refund three times and each time got a response saying "here's your tracking information" and not any acknowledgement of what I was actually saying. Three weeks after Christmas, I received another email saying here's your tracking information even though I received the socks last week. I will never buy from this company again, regardless of the quality of the socks. HOW I was treated as a customer is unappropriate and that is more important to me than the product.
Response from GoPupSocksSep 14, 2021
Hello there Lisa, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I also want to apologize for the delayed responses from our service agents but we do respond to a high volume of emails and reply to them accordingly from previous dates up until the minute. I do appreciate the time you took to give us your feedback Lisa. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time).
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customer
Jan 8, 2021
Poor quality
Socks are not what I expected. The photo cropping was too severe and exactly what I asked not to do in the instructions on the order. Photo reproduction was not great. Shipping was a mess and very stressful. So disappointed in this product.
Response from GoPupSocksSep 14, 2021
Hi Katy We are saddened to see that your custom order was not what you expected and we apologize for the delay of your package. I did check the system and saw your notes and it seems that we did exactly what you asked. We do try our absolute best to improve on all aspects and that is why we appreciate the reviews our customers leave us. We do hope you have a better experience the next time you shop with us.
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Suzanne M.
Jan 8, 2021
I ordered a pair of sock for my son as…
I ordered a pair of sock for my son as surprise for Christmas. He had a new adorable puppy. The socks arrived on time but they had someone else's grey cat on them. I tried multiple times and ways to get in touch with someone at PupSocks. I asked for a refund and for them to send my son the correct socks. I never received a return call or email. I did not receive a refund as well. I would not recommend this company. They did not respond to my repeated attempts to try to make this right. Bad Business practices!!!
Response from GoPupSocksSep 14, 2021
Hello there Suzanne, It's unfortunate to see that you received the wrong order and we apologize for the inconvenience it may have caused. I did check the system to see if the problem was resolved and I did see that we did sen you an email asking for information regarding your wrong order so we can fix the issue but we never received any email correspondence from you. Believe me, we try to go over and beyond for our customers and our professional service agents are more than happy to resolve any issue our valued customers come across. To further assist you, please reply to our email providing us with the information we are asking for. Thank you!
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customer
Jan 8, 2021
I never received it
I never received it. I emailed letting them know it didn’t arrive and did not get a reply.
Response from GoPupSocksSep 14, 2021
Hi there Karra, It is really unfortunate to see that your package never made it and we apologize for any inconvenience it may have brought forth. I did further research to see if the problem was resolved and I'm delighted to see that we were more than happy to have made a replacement for you. Our professional service agents try their absolute best to go over and beyond for our customers because they are extremely important to us and we value, respect, and appreciate them. We hope that you have a much better experience the next time you shop with us. If you have any questions or concerns, please email us at [email protected]
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