GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hello there Hunter, We are saddened to hear about this terrible experience you had with the size of the mask. We do greatly appreciate your feedback because this helps us improve our products and services. We try out best to make our products wearable for our customers but I guess we dropped the ball on this one. We appreciate your time and business.

Response from GoPupSocksSep 14, 2021

Hello there Natalie, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 14, 2021

Hi David, We apologize for dropping the ball on your order, however, we did try to ask if you wanted an alternate design or other look. No answer was given. We are sorry for the experience you went through with us and we work tirelessly to accommodate to our customers needs. We appreciate your feedback, it really helps us improve our product and services. Thank you!

Response from GoPupSocksSep 14, 2021

Hi Sarah, We apologize for the inconvenience this situation may have caused you, Sarah. I did see, however, that we were able to fix the issue and hope that you are satisfied. We appreciate feedback because it helps our growing company improve on our products and services.

Response from GoPupSocksSep 14, 2021

Hi there Dawson, I am really surprised and want to extend my sincere apologies for this rare and really unique situation you had to experience and for any inconvenience it may have caused. There is absolutely no reason nor excuse on why you received a sweater. There was probably a swap during transit but believe me, Dawson, this will not happen again. We hope you consider us in the future and have a much better experience the next time you shop with us. We truly appreciate your review because this helps our growing company improve on our products and services. Thank you for putting in the time Dawson.

Response from GoPupSocksSep 14, 2021

Hello there Shane, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, we are a growing company and this let us know what we need to improve on. Believe me, Shane, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.

Response from GoPupSocksSep 14, 2021

Hello there Jim, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback Jim. I checked the system to see where the mistake was and I was trying to look for any email threads to see if there would be any sort of explanation as to why we needed to do a remake but, unfortunately, I did not find any proof supporting your review. Also, I do want to mention, due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us.

Response from GoPupSocksSep 14, 2021

Hi there Nancy, We apologize for the long time frame your custom product was taken to be delivered and for any inconvenience it may have caused. I checked the system and I do see that we sent you an email updating you about your order. We hope that you are enjoying your custom product. Please, if there are any questions or concerns, you can email us directly at [email protected]