GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hi Amy, We are terribly sorry you didn't receive your order as expected. Since you're located internationally, COVID plus the holiday season played a huge part in the delay of your order. We are sincerely sorry because we did not anticipate the delays to be this extreme. We are glad to see your order was indeed delivered. Please email us at [email protected] if you have any additional feedback or concerns. We appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Maria, Thank you for your feedback. Due to COVID shipping guidelines, your delivery expectation window was altered, especially since you're located in Australia. We wanted to ensure that your order issue has been resolved, however, we can't confirm if your order has been delivered. With that said, please email us directly at [email protected] to confirm if your order issue has been rectified. We look forward to hearing from you! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Lorri, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). After looking into your order specifically, I see your order was delivered! Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Kari, Thank you so much for your feedback! We are completely shamefaced we didn't follow your instructions because they were indeed easy to understand. After looking into your order specifically I am glad to see a replacement order was sent out. We take your feedback seriously in order to improve our fulfillment process. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Kerstin, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries Covid protocol. After looking into your order specifically, I see it was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi, Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for international customers. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 13, 2021

Hi there Dylan, We do appreciate you placing an order with us and we deeply apologize for the inconvenience the delay may have caused. I did check the system to see if the issue was resolved and I'm happy to see the bright side that we were able to replace your order. Again, we are sorry for the terrible delay and we hope you consider us in the future and that you have a better experience the next time you shop with us. if you have any questions or concerns, please contact us via email at [email protected]