GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hi Aaron, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada and International orders can take up to 15-20 business days for you to even receive your product (not counting production time). After looking into your order specifically, I can't confirm if your order was delivered or not. With that said, please email us at [email protected] to confirm your order issue is rectified. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Adam, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected. Upon further research, I see we extended a solution via email in regards to your order issues. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Sarah, We are extremely sorry you didn't receive your order when originally expected and for any inconvenience, this may have caused. COVID did play a huge role in the delay of your order, especially since you are located in New Zealand. After looking into your order, I am thrilled to see a replacement order was created. Please email us directly at [email protected] if you have any additional feedback or concerns. We definitely appreciate your patience and business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Melissa, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I can not confirm if it's been delivered or not. With that said please email us directly at [email protected] to confirm your order issue has been rectified. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Josh, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Kelly, Thank you for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end. We take your feedback extremely serious in order for us to really improve overall as a company. We really appreciate your patience with us during this hectic time. I am pleased to see your order was delivered. Please email us at [email protected] if you have any additional feedback or comments. We appreciate your business! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Evelyn, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Best Regards, The PupSocks Team Shae