GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hi George, Thank you so much for your honest feedback! It was not our intention to send you the wrong order and for that, we are deeply saddened. We would also like to apologize to you for the lack of better correspondence. We know it can be frustrating when you don't receive what you ordered in a timely manner. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Priscilla, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order and for that, we deeply apologize. We are glad to see a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. We appreciate your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Peter, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use Trust20 on any of our custom-made products! We want and appreciate your business! Best Regards, The Pupsocks Team

Response from GoPupSocksSep 15, 2021

Hi Orchid, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner, not to mention the poor correspondence on our end. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Danielle, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, transit delays are out of our control. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see your order was indeed delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Adam, We are terribly sorry you didn't receive your order as expected. Since you're located internationally, COVID plus the holiday season played a huge part in the delay of your order. We are sincerely sorry because we did not anticipate the delays to be this extreme. We are glad to see a replacement order was delivered. Please email us at [email protected] if you have any additional feedback or concerns. We appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Sam, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. I would also like to apologize for our poor correspondence. After looking into your order specifically, I see it was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Ryan, We are terribly sad you did not receive your gift as expected. When we initially created our delivery window, we didn't think COVID would alter it as much as it did. I would also like to apologize for the delayed responses via email. After looking into your order it appears your package might have been lost in transit and for that, we sincerely apologize. I am glad to see we did send you a replacement order. Please email us directly if you have any additional feedback or concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae