GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hi Michael, Thank you so much for your feedback! We are terribly sorry for the fulfillment mishap with your previous orders. It is never our intention to send you the wrong items. After looking into your order, I am glad to see my Supervisor extended a solution via email. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Devon, Thanks for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. We always strive to find and use the best materials when crafting our products but dropped the ball with your order. Upon further research, I see we extended a solution via email in regards to your order issues. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hi Kate, Thank you for taking the time to write a review! We do sincerely apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We strive for top-notch quality and hate that we dropped the ball with your special order. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Jason, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the quality of your socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Kelly, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries Covid protocol. After looking into your order specifically, I only saw order status correspondence. I am glad to see your order was indeed delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Kristin, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make this kind of fulfillment mishap, we take your feedback extremely serious. With that said, please lookout for an email from our team. We look forward to hearing from you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Kareena, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We would also like to apologize for the delayed response from us. I am glad to see your blue CatSocks were indeed delivered. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your business and patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Jeannette, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the overall quality of our socks. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Best Regards, The PupSocks Team Shae