GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hi Peter, Thanks for placing an order with us. I am really sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order with us. I wanted to ensure that your order issue has been resolved. I do see where we refunded you in the amount of $25.95 for incorrect delivered PupSocks. That said, please email our support team directly at [email protected] if you have any questions or concerns. Thank you for your patience and I hope you have a wonderful day! The PupSocks Team Betsy

Response from GoPupSocksSep 15, 2021

Hi Katie, Thanks for placing an order with us. I am so incredibly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am thrilled to see that a replacement order was produced and delivered. I truly understand how important your order was for you and your loved ones and hope that your recipient loved the blue Pupsocks with the cute puppy on them. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you againfor the review and the order, have a pleasant day! The PupSocks Team Betsy 🐾🐶

Response from GoPupSocksSep 15, 2021

Hi Jeffrey, Thanks for placing an order with us. I a truly sorry for the delay with receiving your previous order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you and have a wonderful day!!!! The PupSocks Team Betsy

Response from GoPupSocksSep 15, 2021

Hi Steffan, Thank you so much for your feedback! We are completely shamefaced we didn't follow your instructions because they were indeed easy to understand. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 15, 2021

Hi Cacy, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. I would also like to apologize for our delayed responses in regards to your order. After taking a look into your issue, I see we reached a solution and your replacement order was delivered. But that's not good enough. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Danny, Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for customers located in Canada. After looking into your order, I see we extended a solution via email. We really do appreciate your feedback in order to better ourselves as a company on how we communicate with our customers about their custom products in the near future. We appreciate your business and patience. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Sean, We are terribly sorry you didn't receive your order as expected. Since you're located internationally, COVID plus the holiday season played a huge part in the delay of your order. We are sincerely sorry because we did not anticipate the delays to be this extreme. I would also like to apologize for our delayed correspondence as well. We are glad to see your order was indeed delivered and we did refund you 25%. Please email us at [email protected] if you have any additional feedback or concerns. We appreciate your business! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 16, 2021

Hi Jenny, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. While looking into your order, I can see a partial solution was offered. I wanted to ensure your package was delivered but I can't confirm that on my end. With that said, please email us directly at [email protected] to confirm your order issue has been rectified to your satisfaction. We appreciate your business and patience at this time. Best Regards, The PupSocks Team Shae