GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hi Lisa, I hope everything is going well for you! I wanted to reach out and touch base with you because I took a look at your Trustpilot review and I didn't want to leave anything pending. I really wanted to make sure there were no unresolved issues based on your feedback. It would be my pleasure to assist you any way possible. We truly value your business and we hope that we were able to get exactly what you ordered delivered to you. If you have any questions or concerns please email us at [email protected]. Have a great day! Betsy The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hi Heather, Thanks for taking the time to write a review. I do apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. After further research, it looks like we were able to provide a resolution for you. It looks like we refunded you back the amount of $51.42. If you have any other questions or concerns, please feel free to email us back at [email protected]. I hope you have a awesome day! Betsy The PetSocks Team

Response from GoPupSocksSep 16, 2021

Hi Becca, I hope your having a great day! Thanks for taking the time to write a review. I apologize that we were not able to fulfill your order in the way you had anticipated. We embrace all customer feedback and assure you that "we" do use it to further sharpen up our customer service processes. I am wondering if a resolution was provided to you? If you have any questions or concerns please feel free to email me back on this email and I will be able to help you. Thanks, Betsy The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hi Crystal, Thank you so much for reaching out to us! We are saddened to hear that you were displeased with your order. We value you and appreciate your honesty. We will use this feedback to improve in the future. We want to ensure that our customers are happy so at this time we can offer 2 options. Option 1: We can issue a refund in the form of a store credit. Option 2: We can issue a replacement for the blue and purple PupSocks Please confirm how you would like to proceed and we will move forward with the resolution of your choice. Looking forward to hearing from you soon. Betsy The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Francis, I hope your having a awesome day! Thanks for placing an order with us. I wanted to ensure that your order issue has been resolved. Can you please email me back at this mail and let me know if a resolution was reached? I look forward to hearing from you. Thank you for your patience. Thank you! Betsy The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Traci, I hope your having a excellent day! I am so very sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I would also like to deeply apologize to you for the lack of better correspondence on our end as well. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Thank you!!!! Betsy The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Lyne, I hope you are having a wonderful day! Thanks for placing an order with us. I am really sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. I am reaching out to see if a resolution was reached. Feel free to contact me back on this email if you have any questions or concerns. I will be happy to help. Lyne, thank you for your patience and your feedback. Thank you, Betsy The PupSocks Team