GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Haven't received my order, been 6 weeks.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
I don’t know what material these socks are made of but it is terrible, and these socks do not seem like they were made for human feet. I cannot believe these socks are $30 a pair.
Response from GoPupSocksSep 15, 2021
Hi Scott, I hope your having a awesome day! I am so sorry that our CatSocks did not meet your expectations. Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Thank you!!!! Betsy The PupSocks Team
Suat G.
I ordered one month ago and still did not received my goods!!!!
Response from GoPupSocksSep 15, 2021
Hi Suat, I hope you are having a great evening! Firstly, I would like to extend our apologies that your confidence had been lost due to your custom order not arriving in the time frame anticipated. As stated on our website in our FAQ's international orders can take up to 20 business days. During the holidays it is very possible to experience transit delays. We do understand your frustration and would like to extend a special discount code to use towards your next purchase. With that said we hope that your family did enjoy your custom-made gift idea and look forward to the opportunity to meet your expectations the next time around. Please email us directly at [email protected] for any additional assistance. We are happy to help. Have a great evening! Betsy The PupSocks Team
Ed
Order still hasn’t arrived over 7 weeks later. No response for the company for an update.
Response from GoPupSocksSep 15, 2021
Hi Ed, Firstly, we'd like to extend our apologies that your confidence had been lost due to your custom order not arriving in the time frame anticipated. As stated on our website in our FAQ's international orders can take up to 20 business days. During the holidays it is very possible to experience transit delays. We do understand your frustration and would like to extend a special discount code to use towards your next purchase. With that said we hope that your family did enjoy your custom-made gift idea and look forward to the opportunity to meet your expectations the next time around. Please email us directly at [email protected] for any additional assistance. We are happy to help. Thank you! Betsy The PupSocks Team
customer
I still haven't got my order yet
Response from GoPupSocksSep 16, 2021
Hi Adam, Thanks for placing an order with us. I am extremely sorry for the delay with receiving your previous 2020 order due to an unforeseen issue. I am so happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your girlfriend and hope that your girlfriend loved her PupSocks. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. Betsy🐾🐾 The PupSocks Team
customer
No communications from company. Took 7 + weeks to get order and socks are terrible quality. Not really wearable.
Response from GoPupSocksSep 16, 2021
Hi Ryan, I am saddened to hear that the PupSocks were not up to your expectations. I apologize for this. Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. I hope your day is awesome! Betsy🐾🐶 The PupSocks Team
Katie
I have no idea if what I order is any good. Ordered in November and I still have not received my order. It ended up being the worst secret Santa gift ever and I had to go out during a pandemic to buy a replacement gift. I would never order again. Product descriptions should indicate items will take two months to receive. Faster to order from China.
Response from GoPupSocksSep 15, 2021
Hi Katie, I hope you are having a great day! Thank you for taking the time to write a review. I do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, was your order resolved? If you have any questions or concerns please email us bak at [email protected]. Thank you! Betsy The PupSocks Team
customer
I ordered a blanket and socks November 27th, 2020 and I still don't have what I paid for. I have emailed with no response. I did get a system generated email the night before Christas saying that orders were on their way but here it is, 1/9/2021 and still nothing. You wanted me to write a review- here it is- DO NOT BUY FROM THIS SITE!!! I want my money back ASAP! I have a sad daughter who was really looking forward to this.
Response from GoPupSocksSep 15, 2021
Hi Jenn, Thanks for placing an order with us. I am really sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am really happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your daughter and I hope that she loved her CatSocks and CatBlanket. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. Betsy The PupSocks Team
