GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hello there Kyawt, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback, Kyawt. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 15, 2021

Hi there, We are terribly sorry for this experience you went through and dropping the ball on your order. I did go back to see if we resolved the issue and I'm excited to see that we were able to do a replacement for you. It does not excuse our mistakes and for your trouble, we want to offer you a 20%OFF of your next purchase with us. Just use the discount code: TRUST20 on your way to check out. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 15, 2021

Hello there Zoe, We are saddened to see that the quality of the custom socks didn't meet your expectations. We apologize for not being able to put a smile on your daughter's face. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. By the way, I am very sorry to hear about your furry friend. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Zoe, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 15, 2021

Hello there Ellen, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I know the long wait can be frustrating and very inconvenient for out customer. I do appreciate the time you took to give us your feedback Ellen, this helps our company improve. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 15, 2021

Our company extends an apology for the long wait and the wrong order you were delivered. There was probably a mishap along the process. I did check the system to see if the issue was resolved and it does seem like we replaced the item for you. I'm happy we were able to help you with that. We really hope that you consider us in the future and have a better experience the next time you shop with us. Thank you so much for your feedback.

Response from GoPupSocksSep 15, 2021

Hi there Lourdes, We are saddened to see the experience you went through with us. I checked the system and it looks like we helped you as much as we can by meeting your demands. hope you consider us in the future. We appreciate and value your business Lourdes. If you have any questions or concerns, please email us at [email protected]

Response from GoPupSocksSep 15, 2021

Hi there Trent, We are really sad to see that you received your socks with holes in them. We apologize for the extensive time frame and the inconvenience it may have caused. I do want to mention that we never received an email from you in regards to the damaged item. When we receive customer emails and encounter issues like yours, we resolve them effectively and immediately. Please email us at [email protected] for questions and concerns.

Response from GoPupSocksSep 15, 2021

Hi Cathy I'm saddened to see that the time frame was extended more than we anticipated. We apologize for the inconvenience it may have caused you. I did check the system and I saw that we emailed you to see if you received your order, as the status did show delivered, however, we never got any email correspondence from you. We always try to make sure that our customers are helped and the issues are resolved. E-mail us at [email protected] for any questions or concerns. We appreciate your business.