GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hello there Leslie, Our puppy little hearts are broken to see that the material of the custom socks didn't meet your expectations. We work our little paws off to always find and use the best materials when crafting our Puppy Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Leslie, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksFeb 10, 2021

Hi Jamie, Thanks for your review. I'm saddened to hear that you received the wrong order. We want you to be satisfied and will do everything possible for you to receive the correct order. Rest assured, we are working as quickly as possible to respond to our valued customers in a timely manner. Please lookout for an email from us so that we can rectify this issue right away! The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi there, Thank you for sharing your feedback with us. While we are happy to hear that the socks were cute, we are disappointed that you were not pleased with the quality of the sock. As a young company, we are working diligently to improve the quality of our products and we will keep your feedback in mind while making future changes. Our #1 priority is our customers' satisfaction and we would love to resolve this issue right away. Please lookout for an email from our team! The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi there, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. We apologize for any inconvenience this may have caused. Rest assured, we are working as quickly as possible to respond to our valued customers in a timely manner. We want you to be satisfied and will do everything possible for you to receive the correct order Please keep an eye out for an email from us so that we can rectify this issue. The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi Stephanie, Thanks for your feedback. I'm saddened to hear that you were not satisfied with your order. As a small business, we are always looking for ways we can improve our products. We will be sure to consider your feedback for future improvements. Customer satisfaction is very important to us, please keep an eye out for a resolution email from out team. The PupSocks Team

Response from GoPupSocksFeb 10, 2021

Hi there, Thanks for your review. I'm so sorry to hear about the delay with your order. Unfortunately, we did experience some delays due to the holiday rush and Covid. We apologize for any inconvenience this may have caused. Customer satisfaction is our top priority and we want to ensure that your order gets in your hands. Please keep an eye out for an email from us so that we can rectify this issue. The PupSocks Team

Response from GoPupSocksSep 16, 2021

Hi Kristen, We are sorry to see that the size was a little too big and for the inconvenience it may have caused. Looking back into the system, we sent you an email wanting to fix the issue by making a replacement but, unfortunately, we never received any email correspondence. We go over and beyond for our valued customers and we are more than happy to do the impossible to fix any issue they might have. Please, Kristen, if you have any concerns or questions, feel free to email us at [email protected]

Response from GoPupSocksSep 16, 2021

Hi Caitlyn, We greatly appreciate the time you took to give us your feedback, Caitlyn. It truly helps our growing company improve our products and services. We do apologize for the delay of your product. I looked back into the system to see if the issue has been resolved and, on the bright side, I'm happy to see that we were able to create a replacement for you. We really hope you consider us in the future and have a better experience the next time you shop with us. Please, if you have any questions or concerns, email us at [email protected]