GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 16, 2021

Hi Jeannette, We understand the frustration and we sincerely apologize for dropping the ball on this on. It's sad to see that you were not able to give what you ordered as a Christmas present. I did check the system to see if we resolved the issue and, on the bright side, we did see we refunded your money back. We hope you consider us in the future and hope you have a better experience the next time you shop with us. If you have any questions and concerns, email us at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there Lukas, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]

Response from GoPupSocksSep 16, 2021

Hi Julie, it saddens us that your custom product never made it before Christmas. We apologies for the inconvenience it may have brought forth. However, I did look back into the system and it seems that we came to an agreement and we were able to to meet your demands. We apologize for dropping the ball and we ask you to please consider us in the future. We hope you have a better experience the next time you shop with us. We greatly appreciate your feedback, Julie!

Response from GoPupSocksSep 16, 2021

Hi Nancy, I are saddened to see the experience you had to go through with us and I really hope this situation never happens again. I checked the system to see if the issue was resolved and it looks like we met your demands by updating the shipping address and it was successfully sent out for re-shipment. We hope you have a better experience the next time you shop with us and if you have any questions or concerns, email at [email protected]

Response from GoPupSocksSep 16, 2021

Thanks for placing an order with us. We are saddened to see that the quality of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.

Response from GoPupSocksSep 16, 2021

Hello there Michael, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback, Michael. also, I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 16, 2021

Hello there, It breaks our puppy little hearts for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]