GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

This so unfortunate and we sincerely apologize for the wrong order and delay. I immediately checked the system to see if we resolved the issue and it seems that we emailed you offering you a couple of options to fix this problem but we never received any email correspondence from you. We truly go above and beyond for our customers and to serve you better, please email us at [email protected]

Response from GoPupSocksSep 14, 2021

Hi David, Thank you for your feedback! We sincerely apologize for the lack of correspondence about your order from us and for any inconvenience, this may have caused! Due to COVID shipping guidelines, your delivery expectation window was altered. Which resulted in your receiving your custom gifts later than expected. In order for us to improve as a company, we take your feedback extremely serious. We value you as a customer and hope we can create a better experience for you in the near future. We appreciate your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 23, 2021

Hi there Judy, It is unfortunate to see that you had to go through this experience. I immediately checked the system to see if we have resolved the issue for you and I was excited to see that we were able to do a replacement for you. We hope you are enjoying your custom product. We ask for you to give us another opportunity and that you have a better experience the next time you shop with us. If you have any questions, email us at [email protected]

Response from GoPupSocksSep 23, 2021

We sincerely apologize for this experience you went through and for the inconvenience it may have caused. We try our absolute best to serve our customers the right way and deliver at a timely manner. We will greatly take your feedback into account to help our growing company improve our products and services. If you have any questions or concerns, email us at [email protected]

Response from GoPupSocksSep 23, 2021

Hello there! I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. Also, it saddens us to know that the material of the custom socks was not what you expected. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. I do appreciate the time you took to give us your feedback. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 23, 2021

Hello there, It's unfortunate to see that you were displeased with our service and we apologize for the inconvenience it may have brought forth. I did check the system to see if we have resolved this issue and I saw that we sent you an email with a couple of options you can choose from to fix this problem but did not get any email correspondence from you. Email us at [email protected]

Response from GoPupSocksSep 23, 2021

Hello there, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 23, 2021

We are terribly sorry for this awful experience you went through and for any inconvenience it may have brought forth. I immediately checked the system to see if we have resolved the issue and I was excited to see that we were able to make a replacement for you. We hope you give us another chance and have a better experience the next time you shop with us. We greatly appreciate your feedback, it helps our growing company improve on our products and services. For questions and concerns, email us at [email protected]