GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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melanie
Wasn’t even the same dog or picture I sent
Response from GoPupSocksSep 23, 2021
We apologize for the that mistake the for the experience you had to go through with us. I checked the system and it seems that we successfully made a replacement for you. We hope you consider shopping with us in future and that you have a better experience the next time. We greatly appreciate your feedback.
customer
Haven’t received my Order after 2 months... tried to contact them and received no response!
Response from GoPupSocksSep 23, 2021
Hi there, We sincerely apologize for the delay of your order. We hope you never go through this experience again. I immediately checked the system and we send you an email updating you the whereabouts of your order. We hope that your are enjoying your custom product and we appreciate the time you took to give us a review, it surely helps our growing company improve. Email us at [email protected] for any questions or concerns.
customer
I ordered some personalised socks as a Christmas present in November and I’m still waiting for them in January. Rubbish service wouldn’t recommend, unless you order 5 years before you need them then you should be alright.
Response from GoPupSocksSep 23, 2021
Its unfortunate to see that you had to wait long for your order and we apologize for the inconvenience it may have caused. I did check the system to see if we resolved the issue and I was excited to see that your order was successfully delivered to you. We really hope you consider us in the future. We greatly appreciate your review and will take it into account to improve our growing business. For questions and concerns, email us at [email protected]
Jose
As much as I understand that when a company has some unforeseen problems, the one thing that shocks me about this company is the the communication. I have had my issues with customer being a business owner myself but never commit yourself to something you can’t do, nor ask for a review when people haven’t received their order. I do hope this company gets their act together and a lot of people get their orders. But for now my review stands and i will never buy from this company again.
Response from GoPupSocksSep 23, 2021
Hello Mr. Sanchez, We truly apologize for the unfortunate experience you had with our service. We truly respect your review and will take it into account to help our growing company improve our services. We do receive to high volume of emails and respond to them accordingly, from previous dates, up until now. We really hope you give us another chance and have a better experience the next time you shop with us. We appreciate your honesty Mr. Sanchez If you have any questions or concerns, email us at [email protected] and we will be more than happy to assist you.
Jodie J.
Have not received my order that was placed on December 6th. Can not get anyone from this company as to why. This was my daughter’s Christmas present. They have my money. I want my order! Do not order from this company. They are HORRIBLE! They’ll take your money and you won’t get your overpriced item!
Response from GoPupSocksSep 23, 2021
We are saddened to see that it never arrived for your daughter's Christmas present and we extend our sincere apologies. I checked the system to see if we resolved the issue and it seems that we did meet your demands. We appreciate your feedback, it helps to improve our growing company. If you have any questions or concerns, email us at [email protected]
Jill H.
I did not receive all of my order. A pair of socks was missing. I have contacted the company my email 3 times and through social media once and they have not responded. Very disappointed. I was sure they would respond after the holiday rush and make it right but sadly they haven’t.
Response from GoPupSocksSep 23, 2021
We sincerely apologize for this unfortunate experience you through and the inconvenience it may have brought forth. I immediately went ahead and checked the system to see if the issue was resolved and It excited me to see that we were able to do a replacement of your missing item for you. We greatly appreciate your feedback Jill and hope this never happens to you again. If you have any questions or concerns, email us at [email protected]
Unhappy C.
I ordered a pair of these socks on November 29th for a Christmas gift and it's now January 10th and they aren't even showing shipped :(
Response from GoPupSocksSep 23, 2021
Hello there Maggie, We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]
customer
I never received my order.
Response from GoPupSocksSep 23, 2021
Hello there We want to extend our sincere apology for the inconvenience this particular situation may have caused you. I would love to help you as much as I can so please keep an eye out for a follow-up email I sent you in regards to your item. We really try our absolute best to deliver the exact product our valued customers order in a timely manner. We do appreciate your patience and look forward in attending and resolving this matter. If you have any questions or concerns, please contact our service agents at [email protected]
