GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 8,662 reviews with 1 star · Clear filters

Megan G.
Jan 10, 2021
DO NOT BUY
My experience has been awful. I ordered in November and was guaranteed the product before Christmas. I did not get it until after, and it was NOT what I ordered. It was the smaller blanket when I ordered the large, it was NOT MY DOG on the blanket, and I ordered a face mesh not my car and dog, no cat, not my dog, and NOT a face mesh either. Then I reached out to customer service the day I got it 12/28/20 and have STILL not heard back. Today is 1/10/21. They have a 7 day from delivery return policy and I have emailed them several times asking for a shipping ticket or at least return address, with NO response. So since I have mailed the product back to the address listed on the package, along with copies of all my emails to them inside. Then when I got home I sent them a picture of the shipping receipt along with the tracking number for the product. Looking at the tracking now, they tried to deliver it yesterday, but there was no access to the delivery location. Spent way too much money on NOTHING wit NO RESPONSE.
Response from GoPupSocksSep 23, 2021
Hi Megan, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We would also like to apologize to you for the lack of better correspondence. It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make this kind of fulfillment mishap, we take your feedback extremely serious. After looking into your order, I'm thrilled to see your replacement order was delivered. Please email us directly if you have any questions or concerns. We appreciate your business and patience. Kind Regards, The PupSocks Team Shae 🐾
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customer
Jan 10, 2021
Product was ordered end of november
Product was ordered end of november. Still never received the product. Multiple emails received after that with misleading information. Also still receiving marketing emails even though the product never came and there were no concrete updates provided on my Order when i reached out to your company. Dont blame usps. All other companies have been much more organized with holiday delays do to covid 19 usps issues. Communication methods are awful. Would not recommend or purchase again. Again still waiting for my product 4+ weeks later.. this was supposed to be a christmas gift. I have also heard from slot Of other reviews that you often send the wrong orders consistently to customers. Whats going on over there?
Response from GoPupSocksSep 23, 2021
Hi Ryan, We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, we can't confirm if your order has been delivered or not. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶
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customer
Jan 10, 2021
Terrible- the socks I ordered 6 weeks…
Terrible- the socks I ordered 6 weeks ago never showed up. I would not recommend this company.
Response from GoPupSocksSep 23, 2021
Hi Ashley, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, we can't confirm if your order has been delivered or not. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶
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customer
Jan 10, 2021
I ordered these for Christmas and they…
I ordered these for Christmas and they took over 6 weeks to arrive. One photo was half cut off and not the photo I asked for. The sock material was also cheap and something I have never seen before. Overall disappointed in the price I paid and quality I received.
Response from GoPupSocksSep 23, 2021
Hello there, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback. Due to the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. Also, as stated on our Pupsocks website in our FAQs, international orders can take up to 15-20 business days to receive your product (not counting production time). We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]
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Mary C.
Jan 10, 2021
Never received my order
Never received my order, was sent someone else’s order. Emailed company and only received a mass reply email that shipping is slow and out of their control. No response back to my email on what to do with the item I received that is not mine and how to return it. Email sent to me with a picture of my ordered item so it could be sent to whoever I purchased the item for as a gift, so they could see a preview of what they should be receiving; although the color and background were wrong but no actual response to my email pointing that out. Very frustrating and disappointing.
Response from GoPupSocksSep 23, 2021
Hello there, Sad to see that you had to face this terrible experience. I checked the system to see if the issue was resolved, excited to see that we were able to make a replacement for you. We know it could be frustrating but there are things that we cannot control. Thanks for your feedback.
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Elise
Jan 10, 2021
Zero customer service
Cat faces put in dog socks and no response about the issue or before sending order out
Response from GoPupSocksSep 23, 2021
It is very unfortunate that the custom socks did not come out the way you expected. I checked the system to see if it was our oversight but, unfortunately, it seems that you mistakenly chose that specific background on the custom socks. We do our absolute best to fulfill what our valued customers ask for. Please keep an eye out for an email from our customer service so we can talk over some options to fix this matter. If you have any questions or concerns, email us at [email protected]
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Rachel K.
Jan 10, 2021
Dreadful experience
Dreadful experience - ordered socks on 11 Nov, didn't show up till beginning of Jan. Two pairs of socks correct, one pair with a random cats face on ha ha! Want my money back... avoid at all costs.
Response from GoPupSocksSep 23, 2021
Hello there, Thanks for placing an order with us. We are terribly sorry for the fulfillment mishap with your previous order. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. We wanted to ensure that your order issue has been resolved, however, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.
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DP
Jan 10, 2021
Opened package and wrong items
Package had been opened when I received it and contained the wrong items. I contacted customer service and got no response.
Response from GoPupSocksSep 23, 2021
Hi there, It is really unfortunate to see that your package was opened and we apologize for any inconvenience the wrong order may have brought forth. I did further research to see if the problem was resolved and I'm delighted to see that we were more than happy to have made a replacement for you. Our professional service agents try their absolute best to go over and beyond for our customers because they are extremely important to us and we value, respect, and appreciate them. We hope that you have a much better experience the next time you shop with us. If you have any questions or concerns, please email us at [email protected]
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